topic Re: No internet access after update to Pie in XZ Series

No internet access after update to Pie

Grzegrzy — Sun, 17 Feb 2019 17:48:23 GMT

Hello!

Just after the upgrade of my XZ1 Comact to Pie, I realized that I can't open most of webpages when connected to mobile networks (4G/3G). Chrome keeps giving me 'ERR_ADDRESS_UNREACHABLE'. Firefox and Opera give same result. The only wepages that actually work are google, youtube, facebook but all the other just don't load.

On the other hand, apps like messenger, whatsup, youtube etc all of them work just fine.

I tried to reset my phone to factory settings - no result. Problem is still there.

Also: there is no problem when connected to wi-fi.

Any idea what to do with it?

Re: No internet access after update to Pie

NunoSEN2 — Sun, 17 Feb 2019 20:25:35 GMT

Hi @Grzegrzy;

Check if you have the correct values in your mobile data access point (under settings >network and internet >mobile network >advanced >access points(APN). Ask your network provider for the settings or search online.

Re: No internet access after update to Pie

Uliwooly — Sun, 17 Feb 2019 23:24:04 GMT

@Grzegrzy

Do you have an antivirus app? maybe they are blocking/filtering the content

It'll be wise to test the phone in >>> safe mode > open chrome > go to: www.time.org to test the browser

Re: No internet access after update to Pie

Grzegrzy — Tue, 19 Feb 2019 21:03:48 GMT

Bingo!

The problem was indeed in access point settings. The APN protocol was somehow changed to "IP6" what caused the problem. Switching to "IP4/IP6" did solve the issue!

Funny stuff, cause I tried automatic configuration several times and it succeeded every single time. Appearently, every time it was successfuly downloading incorrect settings. I guess...

Anyway - it's happy days now:)

Thank you very much for quick and accurate response!

Re: No internet access after update to Pie

NunoSEN2 — Tue, 19 Feb 2019 21:18:05 GMT

Anytime @Grzegrzy , glad I could help.