topic Sms problem xperia xz3 in XZ Series

Sms problem xperia xz3

gozman941 — Wed, 28 Aug 2019 14:14:50 GMT

After the last small update I have a problem with the sms application, tap to write in place sometimes the phone does not respond, you need to go out via the main key returning to the desktop, the same applies to the return key, the rest works fine.

Re: Sms problem xperia xz3

gozman941 — Thu, 29 Aug 2019 05:23:12 GMT

Test xperia touch and screen ok, no problem...

Re: Sms problem xperia xz3

Martin1 — Fri, 30 Aug 2019 11:20:21 GMT

Hi @gozman941, let me see if I can help out here!

Have you tried clearing data for the messages app? This measure will not erase any text messages, but it will reset all settings for the app which might do the trick. Find and tap Settings > Apps & notifications > Se all XX apps > Messages > Storage > Clear data > Restart the phone.

Another thing that you can try is to reboot your phone in safe mode to see if this behavior occurs there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

Try these measures and let me know how it goes!