topic Re: Unresponsive screen after restart in XZ Series

Unresponsive screen after restart

SpireiteRachel — Mon, 02 Sep 2019 17:14:00 GMT

I started to set up my brand new XZ2 yesterday, downloading updates etc, and it was working but when I switched it back on this morning it wanted to do another Sony update. It was working fine then when it's restarted it recognises my fingerprint but the touch screen won't work so I can't input my pin and I can't een switch it off.

Any suggestions or do I need to send it back?

Thanks

Re: Unresponsive screen after restart

Jonas — Tue, 03 Sep 2019 06:30:53 GMT

Hi @SpireiteRachel, very sorry to hear about this.

Have you tried holding the power button and volume up pressed for 10 seconds? This will force the device to restart/shut down and then you can power it on again with the power button and see if the touch screen becomes responsive again.

Let me know if that helps!

Re: Unresponsive screen after restart

SpireiteRachel — Tue, 03 Sep 2019 20:40:44 GMT

I managed to get it to restart and it's done another few updates since. seems ok at the moment thanks

Re: Unresponsive screen after restart

Jonas — Mon, 09 Sep 2019 10:42:30 GMT

Hi again @SpireiteRachel and that is awesome to hear!

Let me know if there is anything else I can assist you with and have a nice Monday!