topic Re: All physical button don't work XZ1 in XZ Series

All physical button don't work XZ1

Zeroplexer — Tue, 03 Sep 2019 06:55:29 GMT

During my holidays all the physical button stopped working on my XZ1.

The phone is still working, I have to charge the phone so the screen turns on and I can use it.

Does someone have an idea how to fix the buttons?

Re: All physical button don't work XZ1

Martin1 — Tue, 03 Sep 2019 10:13:50 GMT

Hi @Zeroplexer, I am sorry to hear about this.

Have you tried forcing a restart of the device by pressing and holding the power key and the volume up-key simultaneously? If that does not work I am afraid that the only thing left to do is to have the phone sent to an authorized service center. This due to the fact that there is no way to regulate the functionality of the hardware keys using the settings in the device and a software repair require that you are able to use the power key and the volume key.

For more information on service routines, warranty and consumer laws, please contact your local support team.

I hope that answered your question!

Re: All physical button don't work XZ1

Zeroplexer — Wed, 11 Sep 2019 11:39:13 GMT

I restarted my phone, but not by pressing and holding the power key and the volume up-key because they are not working. The restart doesn't solve the problem.

At the moment I use Google-Assistant to wake up the phone with "OK Google". And I use the App "Button Savior (non root)" to change the volume or standyby the phone.

Re: All physical button don't work XZ1

Martin1 — Wed, 11 Sep 2019 11:44:29 GMT

Hi again, @Zeroplexer!

In that cas, I believe that the best thing to do is to get in contact with your local support team in order to have your phone sent to an authorized service center.

Let me know if you have any further questions!