topic Re: Latest update xz3 in XZ Series

Latest update xz3

Daniel1975 — Wed, 04 Sep 2019 08:28:41 GMT

I've recently updated my xz3 but now when I get a message come through it doesn't show on the lock screen and the notification light doesn't display either. This did show before the update.

I've checked my settings and they are all switched on as before the update

Re: Latest update xz3

Martin1 — Wed, 04 Sep 2019 09:19:43 GMT

Hi @Daniel1975, let me see if I can help out here!

Have you tried clearing the data for the messages app? This will not erase any previously received messages, but it will reset all settings for the app which might do the trick. Find and tap Settings > Apps & notifications > See all XX apps > Messages > Storage > Clear data > Tap "OK" > Restart the phone.

Try this and let me know how it goes!

Re: Latest update xz3

Daniel1975 — Thu, 05 Sep 2019 19:06:50 GMT

I've tried this but still doesn't work, I've also noticed that when a message comes through I no longer get the text alert sound ie beep beep. All was fine before this last update

Re: Latest update xz3

MarlonUk1 — Thu, 05 Sep 2019 21:35:10 GMT

hello!

can you try if the same thing is happening while your phone is in safe mode ?

also try to perform a software repair using Xperia Companion

Re: Latest update xz3

Martin1 — Fri, 06 Sep 2019 08:14:30 GMT

Thank you @Daniel1975 for your quick reply!

As @nolramlb mentioned, try safe mode in order to see if this is caused by a downloaded app. If the behaviour persist there it might be a good idea to repair the software. Keep in mind though that a software repair will erase all user data, so make sure to do a backup before the repair to prevent data loss.

Let me know if you have any further questions!