topic Re: Miserable reception XZ3 in XZ Series

Miserable reception XZ3

KRWaa — Sun, 15 Sep 2019 19:58:19 GMT

One year old. Huge problem mainly at home. I have basically TWO spots in which I can make and recieve calls. If I move one meter from the spot the call ends with a blip. Id somebody tries to call me and the phone is in the wrong location they'll end up in my voice mail.
My wife has a OnePlus. She can talk everywhere in the house. I have an old SAMSUNG who also works as a charm no matter where I am in the house. Just like a cell phone should work. My neighbour can take and make calls without problems when visiting my house.

It's not only in the house. Genrally I'm having reception problems where ever I go.

SONY:s support has advised me to shut of (or turn on) VoLTE, which I did without any changes what so ever. Also urged me to try WiFi calls..

The SIM is new.

Any suggestions?

Rgds Roger

Re: Miserable reception XZ3

Strampke — Mon, 16 Sep 2019 10:54:23 GMT

Try, compare, test.

The start is right. All other devices perform better.

What happens with your SIM in the other devices?

Can you try to create a new APN?

Goto your providers site and find the APN settings.

In your phone: settings->network and internet-> mobile network->advanced->access point names->tap on the + at the top->use your providers' settings, Dave this new APN and use it as your preferred APN.

I hope this will resolve your problem.

If not then use the support app on your phone and contact local Sony support to have your device inspected and repaired.

Re: Miserable reception XZ3

KRWaa — Wed, 18 Sep 2019 09:28:53 GMT

My SIM vas inserted into my old SAMSUNG. Worked perfectly. Cannot tell when talking about my wifes or my neighbours mobiles, though...

The APN - settings are correct. Just compared what i have with the settings on my providers web.

I have already a case at my local SONY Support. I tried what they suggested.