topic Re: Microphone problem in XZ Series

Microphone problem

Perdomo1 — Sun, 15 Sep 2019 23:06:24 GMT

~~Cuando realizo una llamada no me escuchan~~

When I make a call they don't listen to me

-GT

Re: Microphone problem

Martin1 — Mon, 16 Sep 2019 07:58:35 GMT

Hi @Perdomo1, sorry to hear about this.

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Is there any difference if you put the call on loudspeaker instead of the earspeaker? Also, have you been able to carry out a quick test of the microphones in the device? To do this, find and tap Settings > Support > Xperia Tests > Speakers and microphone. Also, make sure that the microphone is not covered by any protective case, dirt or lint. To find the microphones, see point 5 and 12 in this overview.

Another thing you can try is to reboot your phone in safe mode to see if the microphone works better there. Safe mode is a troubleshooting mode where all downloaded apps are deactivated, thus you can see whether this behaviour is caused by a downloaded app or not. For more information on safe mode and how to use it, click here.

If the behaviour of the microphone persist in safe mode, you might need to repair the software on your phone using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data, so make sure to do a backup before the repair in order to prevent loss of data.

Try these measures and let me know how it goes!

Re: Microphone problem

Rajeshraj1990 — Tue, 08 Oct 2019 17:04:38 GMT

I faced the same issue and i tried others way to succeed and they are not showing the right path.

Re: Microphone problem

Martin1 — Wed, 09 Oct 2019 06:47:38 GMT

Hi @Rajeshraj1990, sorry to hear about this.

Have you been able to try any of the troubleshooting that i mentioned in my previous post? If the software repair do not manage to improve the functionality of the microphone, I believe that the best thing to do is to have the phone examined by an authorized service technician. For more information on how to have the phone sent to service, please get in contact with your local support team.

Let me know if you have any further questions!