XZ proximity sensor issue

ashokgk — Sat, 28 Sep 2019 17:26:04 GMT

I have few issues with my mobile. They are as below :

1) The proximity sensor does not work properly. I make a call and the screen goes black. Now the screen does not come back on. I have to press or wipe the proximity sensor few times to get the screen to display.

2) In order to fix this issue, i tried to take a back up of my mobile and do a software reset. But, taking the backup is not successful. I have updated the software on mobile and laptop. I use a macbook.

Because I couldn't take a backup, I am unable to do a software reset.

Now, after reading all this, please give me a good solution instead of saying :
1) try safe mode - i tried and it behaves the same way in safe mode also.
2) do a software update or factory reset. I can't do it as i cannot take a backup.
3) can't give to a service center without taking a back up.

Please give me a solution apart from all these.

I live in Ameerpet, Hyderabad. If you are suggesting a service center ,please suggest one near by.

Thanks,
Ashok

topic XZ proximity sensor issue in XZ Series

XZ proximity sensor issue