topic Re: Headphones issues in XZ Series

Headphones issues

Pattitto — Sat, 17 Aug 2019 19:44:16 GMT

Problem with my headphones
Good afternoon, my sony xperia xz1 does not recognize my headphones, it tells me to try others and use the ones that it brought when I bought it and others but that they are still original sony, does anyone know how I can solve it?

~~Problema con mis audifonos~~

Buena tarde, mi sony xperia xz1 no me reconoce los audifonos, me dice que pruebe con otros y uso los que trajo al comprarlo y otros pero que igual son sony originales, alguien sabe como puedo resolverlo?

Re: Headphones issues

Uliwooly — Sun, 18 Aug 2019 01:42:41 GMT

@Pattitto

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

I'm sorry to hear that, could you test those headphones with different devices? and do you have a different pair, from those 2 pairs to test?

Did the issue just started or has it always being like that?

Re: Headphones issues

Pattitto — Sun, 18 Aug 2019 02:02:36 GMT

Yes, I tried them, initially if you can use them, then use pure bluethoo and now I can not use cable.

~~Si, los he probado, wn un principio si los pude usar, de ahi use puros bluethoo y ahora no puedo usar los de cable.~~

Re: Headphones issues

Uliwooly — Sun, 18 Aug 2019 05:14:46 GMT

@Pattitto

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Since they were working before, you might want to check if there's something inside or you could repair it with Xperia Companion

Re: Headphones issues

Pattitto — Sun, 18 Aug 2019 13:31:04 GMT

Thank you