topic Re: Mobile radio off, unable to turn on in XZ Series

Mobile radio off, unable to turn on

Ejnorth — Sat, 03 Jul 2021 23:32:40 GMT

I have a Sony Xperia XZ2, after heavy and clumsy use, the screen has separeted from the chassis, the phone worked fine for another 4 hours, then suddenly the mobile radio stopped working, Ive restarted the phone, tried entering *#*#4636#*#* and turning the mobile radio on, but it doesn't seem to turn on even if the slider is on the "on" side. Also it doesn't save if I go out and enter again. Is there anything I can do to further diagnose?

Re: Mobile radio off, unable to turn on

Strampke — Mon, 05 Jul 2021 11:36:26 GMT

Use the support app for testing and if necessary take up contact with Sony.

(to start with)

Come back for further tips if needed.

Re: Mobile radio off, unable to turn on

Anonymous — Wed, 07 Jul 2021 11:52:54 GMT

Are you using a 3rd party app for FM radio on your phone?

Re: Mobile radio off, unable to turn on

Ejnorth — Wed, 07 Jul 2021 13:25:41 GMT

Sorry for the bad explanation, it's the cellular radio. The radio that connects to the celltower, that is not working correctly.

Re: Mobile radio off, unable to turn on

Anonymous — Thu, 08 Jul 2021 16:09:06 GMT

That's Ok , i was just asking because i found this article that says Xperia XZs series do not have FM radio and you have to download a third party app for it: https://bit.ly/3yQ3Y3h

Re: Mobile radio off, unable to turn on

Ejnorth — Thu, 08 Jul 2021 22:24:20 GMT

SOLUTION!

I disassembled the phone (following this guide, up until step 10). I found that the connector that connects the mobile radio and the fingerprint scanner had come loose (see picture). I just popped it back on, et voila! actually quite an easy fix, as my screen is already loose from the chassis ☺

Here is a picture of how it looked as I found it.

Re: Mobile radio off, unable to turn on

Ejnorth — Thu, 08 Jul 2021 22:19:09 GMT

Thanks for the input, Sony wasn't of much help, however I found the solution myself! (see other comment)

Re: Mobile radio off, unable to turn on

Ejnorth — Thu, 08 Jul 2021 22:20:02 GMT

That looks like a sketchy link to me! However I found the solution, see other comment.

Re: Mobile radio off, unable to turn on

Ejnorth — Thu, 08 Jul 2021 22:25:12 GMT