topic Re: WebRTC cam not working in XZ Series

WebRTC cam not working

T_B — Mon, 27 Feb 2017 10:01:24 GMT

I've found a bug in the Xperia devices; at least the XZ. WebRTC is not working. I've tried several Samsung and HTC devices here at the office, and they work fine - it's just the Xperia XZ that's not working (have not tested other Xperia models).

To check, go to https://test.webrtc.org/.

This bug means I can't use the Xperia XZ as my business phone, all video conferencing is via WebRTC.

Re: WebRTC cam not working

MarlonUk1 — Mon, 27 Feb 2017 10:32:51 GMT

i tried with several xperia devices, it seems they do not support this. I think you should file a bug on the webrtc page to see if they can sort this problem , maybe add xperia devices to supported devices. i'll try to find more details regarding this.

Re: WebRTC cam not working

T_B — Mon, 27 Feb 2017 15:47:17 GMT

Thanks for testing! WebRTC is a defined standard and that page is just a test page for that standard, so filling a bug report there won't help for any of the apps or websites using that standard.
I'm guessing there is a bug in Sonys implementation, since it tries to work (accessing camera) but fails even with the correct permissions. I could link a bug report but it is very easy to replicate.

Re: WebRTC cam not working

T_B — Tue, 28 Feb 2017 12:06:32 GMT

Further examination shows that this error also seems to be valid for all SIP apps. So, no video calling from Xperia devices (outside of "the usual" apps (Hangouts, Duo, etc)).

Re: WebRTC cam not working

T_B — Tue, 07 Mar 2017 08:27:52 GMT

So, this is sort of a serious bug, how do I report this? Are there any other options outside of these forums?

As it stands, Sony's Xperia line seems to be the only phone not supporting this standard - or rather, have a bug in the implementation.

Re: WebRTC cam not working

Christofer — Thu, 16 Mar 2017 16:21:54 GMT

Hi @T_B,

I'm sorry for the late reply here and I'm sorry for the inconvenience this causes.

I wanted to let you know that I have forwarded this internally so I will let you know here as soon as I have any news.

Re: WebRTC cam not working

Christofer — Tue, 28 Mar 2017 14:19:39 GMT

@T_B Your concerns have been raised to the responsible party within Sony Mobile and we will endeavor to provide a solution.

Re: WebRTC cam not working

T_B — Tue, 28 Mar 2017 15:12:15 GMT

Thanks! Looking forward to a fix.

Re: WebRTC cam not working

T_B — Thu, 27 Apr 2017 13:18:20 GMT

@Christofer any status update on this? I just installed 7.1.1 and the problem remains.

Re: WebRTC cam not working

Christofer — Thu, 27 Apr 2017 15:38:37 GMT

@T_B I have no new information yet I'm afraid. I will let you know as soon as I do.

Re: WebRTC cam not working

DominikJ — Mon, 19 Jun 2017 14:55:11 GMT

Hello Christofer,

I just want to let you know that I ran into the same issue with my Sony Xperia XZ. We use WebRTC at work, and develop a software with several features using WebRTC and selling it to our customers. Therefore, I would appreciate a fix as well. Otherwise, our customers with xperia devices will not be able to make use of those features.

Best Regards,

Dominik

Re: WebRTC cam not working

najodleglejszy — Tue, 14 Nov 2017 09:33:04 GMT

I think it's related to this bug https://bugs.chromium.org/p/chromium/issues/detail?id=718387), which appears to be resolved. does it change anything for you?

Re: WebRTC cam not working

DominikJ — Tue, 14 Nov 2017 09:40:46 GMT

Yeah, it seems like the issue has been fixed. It has been working on my Xperia XZ for some weeks now. Thank you very much for looking into this 😃

Re: WebRTC cam not working

T_B — Tue, 14 Nov 2017 09:58:03 GMT

Thanks! It does not yet work in my "standard"- Chrome-version, but it does in Canary. So soon fixed I guess.