topic Re: Overheating? in XZ Series

Overheating?

brighter7 — Thu, 27 Apr 2017 19:16:57 GMT

Hi, the XZs my brother has bought recently seems to be experiencing overheating issues when using the camera app. When I record a 4k video, I'm sometimes only able to get 5 minutes worth of recording before camera shuts down (max I got was 15 minutes recording). Worse is 2 minutes.

After camera shut down, the UI lags for a few minutes. The temperature of the phone, measured with the app "Cooling Master-Phone Cooler", usually idles at 42 Celcius and the max I got after 4k recording is 47 Celcius. The phone has very few apps running in the background as it's a new phone. Is this too high?

Re: Overheating?

CameronT — Tue, 09 May 2017 01:12:35 GMT

Hi @brighter7,

When you're using a high intensity app like recording 4K video, the phone will get hot as the CPU is working harder. You will likely notice a similar thing when playing a graphically intense game. This is normal. The device has built in safety mechinisms to prevent it from overheating. If the phone gets close to being too hot it will shut itself down before causing any damage to the phone.

Re: Overheating?

brighter7 — Tue, 09 May 2017 11:20:27 GMT

Thanks for the reply. Is the operating temperature within normal limits?

Re: Overheating?

Lord_viridis — Tue, 09 May 2017 12:20:45 GMT

Yup, the "lag" you notice is the cores running slower to cool down, this prevents the system overheating.

Re: Overheating?

r4b3 — Mon, 03 Jul 2017 08:50:52 GMT

same issue, but is it a normal behavior ?

because, in my opinion it shoud be possible to bringt this device/the proc. to max. without any impact.

What benefit brings me an actual processor generation with xxx Mhz when i´m not able to bring him to the max. without an impact?

The device should cools the proc. even when he run at maximum!

(especially when the surrounding themperature are not as hot )

Re: Overheating?

CameronT — Tue, 04 Jul 2017 00:33:28 GMT

@r4b3,

Yes, it's normal behaviour for a modern smart phone. Keep in mind that there's no fans or water cooling to cool the CPU. It relies purely on a heat sink to dispurse the heat. If you remove the fan from your PC's CPU you will notice similar behaviour.

Re: Overheating?

pslin — Tue, 11 Jul 2017 09:22:14 GMT

the same issue....
i find the CPU capacity is too small, when this phone is under the normal using condition, it almost get 64% of CPU capacity and become overheated at the same time. Is there any solution? Or maybe I should not bought this phone...? (sad)

Re: Overheating?

xenu — Tue, 20 Feb 2018 00:50:22 GMT

I realise this is a bit of an old thread.....

But how is it an iPhone can film in 4K without overheating?

How is it a Samsung S8 can film in 4K without overheating?

Yet when it comes to sony, it's "normal" ?

Re: Overheating?

AbhimanyuZracer — Sun, 08 Jul 2018 03:44:56 GMT

@CameronT wrote:
Hi @brighter7,
When you're using a high intensity app like recording 4K video, the phone will get hot as the CPU is working harder. You will likely notice a similar thing when playing a graphically intense game. This is normal. The device has built in safety mechinisms to prevent it from overheating. If the phone gets close to being too hot it will shut itself down before causing any damage to the phone.

WHAT? YOUR 50,000 RUPEES WORTH OF A PHONE ONLY MAKES 3-4MINUTES OF VIDEO? I AM GOING TO CANCEL MY ORDER. AND THIS SUPPORT GUY HAD NO SHAME IN SAYING IT IS NORMAL FOR THE PHONE TO OVERHEAT IN JUST 3-4 MINUTES AND CRASH..... Even my existing Samsung S6 edge+ shoots 4k almost unlimited till memory ends out. And i did not hav to think of overheating while gaming also

Re: Overheating?

Qatrium — Sun, 08 Jul 2018 05:13:19 GMT

@AbhimanyuZracer

This is quite an old thread, and as I remember this has been improved with successive software updates. The original poster had multiple apps running in the background also.

Re: Overheating?

AbhimanyuZracer — Sun, 08 Jul 2018 07:45:14 GMT

But even there are review-videos on youtube which say the phone which was just unboxed with no other apps, crashes the camera app in 5-10 mins max. Even normal social app browsing also heats the phone as per them.

Re: Overheating?

Qatrium — Sun, 08 Jul 2018 08:14:32 GMT

@AbhimanyuZracer

Freshly unboxed devices will come with outdated software, I advise you to search for a recent review with an up-to-date firmware.

Re: Overheating?

AbhimanyuZracer — Sun, 08 Jul 2018 10:15:44 GMT

So should i trust u and not cancel my order coz today only hav ordered an 8232 dual sim XZs.

Will it not overheat with new firmware/oreo updates and all?

Re: Overheating?

Qatrium — Sun, 08 Jul 2018 10:22:27 GMT

@AbhimanyuZracer

No, don't just trust me. Search more and try to find a recent review or YouTube video.

EDIT: On this video, XZs stopped after 48 min of 4K recording.

Re: Overheating?

AbhimanyuZracer — Sun, 08 Jul 2018 10:28:51 GMT

Hmm.. lets see how it goes once i get the phone.. it has been a long time since multicore processors r in the market.. if cpu is the cause of heating, cant they just give an option (without need of rooting) to park unused cores e.g. two from each set of high and low speed quad cores.. as per our usage.. then it could hav been better..

Re: Overheating ?

Qatrium — Sun, 08 Jul 2018 13:22:25 GMT

This post has been moved to a more relevant topic. You can find the new location by clicking the link located above.

Re: Overheating?

Mart_Han — Tue, 10 Jul 2018 20:09:09 GMT

That's true! I recently tried this functionality and after 5 minutes, it starts to heat and notifies me that the temperature is high. I don't know if it has something to do with the casing of Sony XZs

Re: Overheating?

lohi1981 — Sat, 21 Jul 2018 06:50:17 GMT

i used many brand smartphone . But sony xperia only getting overheating problem .If i talked more than 30 minutes phone will over heating going to hang