topic Re: Google Pay in 10 Series

Google Pay

KezzaRed — Thu, 21 May 2020 06:49:43 GMT

I have updated my Xperia 10 Plus today to Android 10. One of the main features I use is Google Pay which I can no longer use as it says the software on the phone is not certified... Now what?!?!

Re: Google Pay

RottenFoxBreath — Thu, 21 May 2020 11:18:19 GMT

Try clearing the data and cache of Pay, then restart the phone and try again.

Otherwise, inform Sony via support of the issue, and hope an update fixes it.

Re: Google Pay

_alexdon_ — Thu, 21 May 2020 11:30:48 GMT

@RottenFoxBreath @KezzaRed older thread here:

https://community.sony.ro/t5/xperia-10/google-pay/m-p/3652531#M2183

Also, try this:

https://community.sony.ro/t5/xz-series/can-t-pay-with-google-pay/m-p/3624228#M46138

If nothing works, we can escalate this.

Re: Google Pay

KezzaRed — Thu, 21 May 2020 11:31:39 GMT

Cheers @RottenFoxBreath I've tried that and then tried readding the card but it won't authorise it for contactless payment as it says the software is not certified. I've reported it to Sony support

Re: Google Pay

KezzaRed — Thu, 21 May 2020 11:38:13 GMT

Cheers for this @_alexdon_, it worked fine in Android 9 but not 10, it's as though Sony haven't tested it. I tried doing what the other guy said, it will add the card but not authorise the contactless due to the software not being certified with Google Pay

Re: Google Pay

_alexdon_ — Thu, 21 May 2020 11:46:55 GMT

I see, I escalated this, lets hope something positive will come out @KezzaRed .

Re: Google Pay

KezzaRed — Thu, 21 May 2020 13:09:15 GMT

@_alexdon_ thanks very much really appreciate it 👍