topic Android 10 fingerprint in 10 Series

Android 10 fingerprint

Daaamien — Sun, 31 May 2020 13:48:50 GMT

Hello,

I have updated my Sony Xperia 10 to Android 10 last friday. Since, I have a issue with the fingerprint sensor to unlock my device.

I have a message like this : "Fingerprint not match" or "Fingerprint sensor is not clean, please clean it ans try again" (it's not exact message, my device language is french, it's a translation)

Of course, I m cleaning the sensor, I'm also try to add a new fingerprint (setting, sécurité, fingerprint) but impossible to add, always same error message.

I need your help.

Thank you !

Re: Android 10 fingerprint

Uliwooly — Sun, 31 May 2020 16:00:56 GMT

@Daaamien

I'm sorry to hear that, I've been experiencing fingerprint issues but with a different Xperia; Could you boot in Safe Mode and try again ?

Press the power button > press and hold the power button > you should see a pop up message > press ok to boot in Safe Mode > report back.

Re: Android 10 fingerprint

Daaamien — Mon, 01 Jun 2020 18:40:46 GMT

After reboot in Safe Mode, I can add a new fingerprint without error message. It work like a charm after boot in standard mode!

Thank you

Re: Android 10 fingerprint

Uliwooly — Mon, 01 Jun 2020 20:20:30 GMT

Anytime