topic Re: Xperia 10 Plus Unsupported SD card in 10 Series

Xperia 10 Plus Unsupported SD card

MickeyPlus — Sat, 09 May 2020 18:36:02 GMT

Xperia 10 Plus Unsupported SD car After updating to android 10, the phone stopped seeing cards above 8gb. After inserting a 32 / 64gb card, it displays the notification Media SD card not supported. After entering the settings, the formatting is 20%, shortly after starting it displays a message about the formatting completed, but the notification still occurs and the cards do not work. Any ideas?

Betreff: Xperia 10 Plus Unsupported SD card

IamNic — Sat, 09 May 2020 19:21:42 GMT

Hello @MickeyPlus,

which brand/type/size are the cards exactly. Where did you buy them.

Did they work with full capacity before the phone was updated to the newer Android version?

- Nic

Betreff: Xperia 10 Plus Unsupported SD card

MickeyPlus — Sat, 09 May 2020 19:27:33 GMT

One 32gb card is samsung. The second 64 gb bought on aliexpress. Both cards worked before the upgrade. I will add that the cards work in other devices. The phone sees the 4GB card no name normally

Betreff: Xperia 10 Plus Unsupported SD card

IamNic — Sat, 09 May 2020 19:31:36 GMT

Hello @MickeyPlus,

there are many how-tos online on how to check whether a card is counterfeit or not - would you be so kind to check both cards?

Maybe with Android 10 some sort of detection was implemented in order to save yourself from data loss if a card is smaller than the label says.

- Nic

Betreff: Xperia 10 Plus Unsupported SD card

MickeyPlus — Sat, 09 May 2020 19:41:42 GMT

The aliexpress card has 58gb actual size. Samsung card bought in network 29. You may be right with the implementation of memory protection. I formatted both cards in different ways, but each time the phone displays a notification about an Unsupported card and tries to format it. The cleaning process is 20% off. After a short time, it displays a message that the format has finished successfully and the device is ready for use, but this is not the case and the smartphone still does not support cards. Does it affect the type of sdhc card. Normal SD is visible to the device

Betreff: Xperia 10 Plus Unsupported SD card

IamNic — Sat, 09 May 2020 21:43:47 GMT

Hello @MickeyPlus,

that the space shows lower is to be expected, since cards are always sold with their Gigabyte value printed on the package, while devices read the Gibibyte value.

64 Gigabyte should equal 59.5 Gibibyte and 32 Gigabyte should equal 29.8 Gibibyte.

Though that is not what I asked. Some cards are "fake" in that they are manipulated to "tell" the device they have much more space on them than they really have. Such fake cards are usually 4GB cards since they are the cheapest to produce.

I would suggest to purchase a 64GB SDXC card with a UHS-1 or V30 rating from an electronics store you trust and see if that resolves your issue OR test the cards you have via one of the many how tos you can find online on how to check whether or not your card is fake.

- Nic

Betreff: Xperia 10 Plus Unsupported SD card

MickeyPlus — Sun, 10 May 2020 16:35:47 GMT

Cards work in other devices and in another 10 Plus model with Android 9. Probably android 10 has damaged something. I have to wait for the update

Betreff: Xperia 10 Plus Unsupported SD card

Lord_viridis — Sun, 10 May 2020 19:17:39 GMT

What colour is the side of the card? Along its edge.

Myself I would check the card using H2testw and run a full capacity check.

AliExpress Samsung cards are approx 75% fakes

Re: Xperia 10 Plus Unsupported SD card

Johnwbt1 — Sun, 10 May 2020 19:23:06 GMT

Hi Micky

I have exactly the same problem after doing the upgrade on Friday..

Got 64gb sandisk extreme card

Works fine in laptop

Tried different sd card and for exactly the same replies as you...

Got the 20 percent crap also..

It did actually recognise the card for a while, just by magic, but then lost it again when re booted..

So they'd nothing wrong with your and mine cards. As the other guy intimated.

I had a similar problem with the sd card not working when i updated a chorus M2 many years ago.

Don't rolled out a patch fairly soon

I was glad, sorry, to see i wasn't the only one with the problem.

You can take comfort in that.

I'm leaving my card out for the moment

Got all photos backed up to clouds.

I also get the maintenance symbol when i dish on the phone

So Def something not right.

Someone said about clearing partition cashe on the web, not i don't know how to access the maintenance menu from start up

Used to be power button plus volume plus together, but that don't work either

Any clues on that?

Thanks

Re: Xperia 10 Plus Unsupported SD card

kroyff14 — Mon, 11 May 2020 20:00:17 GMT

На днях мой смартфон Xperia 10 Plus обновился до 10 андроида (куплен в мае 2019 года)

Появилась проблема, а именно смартфон перестал видеть micro-sd карту (в телефоне стояла карта на 128 Гб).

Испробовал все варианты, которые мне советовали проделать в чате поддержки SONY, а также связывался я и по телефону – ничего не помогло.

Попробовал сам найти проблему.

Поставил карту на 64 Гб, тоже телефон ее не видит, поставил карту на 16 Гб 😉 «ура, заработало» 😉 - но…..памяти конечно малова-то – это меня не устраивает.

Но выяснил вот что.

micro SD-карта:

Работает > Transcend 16GB micro SD HC > FAT32

micro SD-карта:

Не работает > Transcend 64GB micro SD XC > exFAT

SONY 128GB micro SD XC > exFAT

И еще, обе не работающие sd-карты в Xperia 10 Plus, прекрасно работают в других телефонах - Xperia M4 Aqua и Xperia Z1

Re: Xperia 10 Plus Unsupported SD card

MickeyPlus — Thu, 14 May 2020 19:15:14 GMT

Hi guys! I reflash the phone with other fw region but sd still doesnt work. Well only update can fix this

Re: Xperia 10 Plus Unsupported SD card

Johnwbt1 — Mon, 18 May 2020 19:45:42 GMT

Did a factory reset on my phone over the weekend..

Phone running smoother now, bit still no access to SD card, as before

Not now seeing the maintenance symbol on start up..

So think need an update from don't to fix

I'll try calling them tomorrow

Ps.. don't know if doing a software repair via a pc would improve the situation

Re: Xperia 10 Plus Unsupported SD card

Strampke — Mon, 18 May 2020 21:39:12 GMT

Go for a Xperia Companion software repair.

Charge battery at > 80%, no SD card inserted, maybe leave SIM out as well.

Plus: don't restore the full backup. Just install the most needed and middle-of-the-road apps.

Make every influencable circumstance as favourable as possible.

You did test a SD card from a friend already?

Re: Xperia 10 Plus Unsupported SD card

Johnwbt1 — Mon, 18 May 2020 22:13:16 GMT

Thanks Strampke

This SD card works fine in my pc.

Also have a different SD card, tried that and got the same response...

Someone said only sees SD card max 8gb Inp now after Android10 update

I'll think about doing the recovery option.

Just so time consuming seeing up the apps again with all login details..

On the plus side, now only using 40 percent storage in 64gb phone

As all photo now released to cloud.

So can live without SD card if necessary

Re: Xperia 10 Plus Unsupported SD card

JM--RG — Sun, 24 May 2020 07:29:06 GMT

Bonjour,

J'ai le même problème que vous après la mise à jour A10,

Avez vous trouvez une solution ? Ou une réponse de Sony ?

J'ai contacté Sony et attend leur réponse.

merci.

Re: Xperia 10 Plus Unsupported SD card

MickeyPlus — Sun, 24 May 2020 17:12:13 GMT

Non, les cartes ne comprennent toujours pas

Re: Xperia 10 Plus Unsupported SD card

shooorick — Tue, 07 Jul 2020 06:12:05 GMT

После обновления ПО на данной модели, устройство перестало видеть SD карту. Появилось вверху слева экрана системное уведомление "Проблема с накопителем (SD-карта). Нажмите здесь,чтобы исправить". Нажимая на данную ошибку, телефон переходит в меню: "Отформатировать устройство "SD- карта" варианты : отформатировать или отмена. При нажатии "форматировать" появляется: "SD-карта форматируется", доходит до 20%, далее появляется надпись : "Устройство "SD- карта" готово к работе " по нажатии "готово". Ничего не изменяется, остается та же ошибка и устройство карту не видит и не может использовать. До обновления данная карта использовалась в этом же телефоне, в результате этой ошибки были утеряны все фото и видео за год пользования смартфоном. ВСЁ РАБОТАЛО!!! НЕТ НИКАКИХ ПРОБЛЕМ С КАРТОЙ!!! Карта работает в любых остальных устройствах, видится компьютером, записывается/форматируется и т.п. РАБОТАЛА ДО ОБНОВЛЕНИЯ В ЭТОМ ЖЕ УСТРОЙСТВЕ!!! Не пишите пожалуйста в ответах: проверьте карту,а какой производитель карты, а может это плохая карта. С КАРТОЙ ВСЕ ОТЛИЧНО! ПРОБЛЕМА ПОСЛЕ ОБНОВЛЕНИЯ!

Re: Xperia 10 Plus Unsupported SD card

Johnwbt1 — Tue, 07 Jul 2020 06:45:42 GMT

I did a system reset and also software repair.

Neither option has the fixed the problem.

Still remains

Come on Sony....!

Re: Xperia 10 Plus Unsupported SD card

Lord_viridis — Mon, 27 Jul 2020 07:25:30 GMT

On the Samsung card, what colour is the side.

Did you check in H2test-w?

Re: Xperia 10 Plus Unsupported SD card

Johnwbt1 — Mon, 27 Jul 2020 10:21:41 GMT

It's not important about the sd card.

I also have the same problem with this phone which is still under warranty...

Everything worked fine before the upgrade

And after nothing...

The sd works fine on the computer ana shows all the data correctly

I did a phone reset and also software repair

But neither have cured the problem