topic Re: Xperia 10 III - Awful green tint and flickering in 10 Series

Xperia 10 III - Awful green tint and flickering

Ransho — Wed, 23 Jun 2021 10:12:34 GMT

Hi, is there any official statement about problems with 10 III screen? Many users report issues and mine also has faults at low brighness - green tint instead of grey (this is default black wallpaper) :

Another example when dark part of the screen looks very bad with greenish gradients (some of them even flickers..) :

Re: Xperia 10 III - Awful green tint and flickering

Piscie — Wed, 23 Jun 2021 12:57:41 GMT

Hello Ransho,

Have you tried to force restart your phone by holding the power and volume up keys at the same time?

-Piscie

Re: Xperia 10 III - Awful green tint and flickering

Ransho — Wed, 23 Jun 2021 16:59:31 GMT

Hi Piscie,

I have done factory reset and it looks the same (simplest configuration without adding account etc.)

Ransho

Re: Xperia 10 III - Awful green tint and flickering

Anonymous — Mon, 28 Jun 2021 11:02:30 GMT

You can make sure that the display settings are on standard mode , like the colour gamut and contrast. Then go back one step and click on White balance - make sure that standard mode is selected and all colours are set to 0 %.

Also make sure that the colour inversion and colour correction options / features are switched off, from settings> accessibility> colour inversion & colour correction> switch them off.

Re: Xperia 10 III - Awful green tint and flickering

AndreiAlexandru — Wed, 30 Jun 2021 17:19:22 GMT

I have the exact same problem and tried everything and it still didn't work. For some reason, after a factory reset, everything worked fine, but I wanted to see if a reboot would bring the green tin back and it did. After that, a factory reset wouldn't solve the problem anymore. What's strange is that after browsing the internet on full brightness for like 15 minutes, the green tint seemed to disappear but unfortunately it came back like 5 seconds after. Most likely it is a software issue that (hopefully) will be solved in the nearest future.

Re: Xperia 10 III - Awful green tint and flickering

mantaraycz — Wed, 07 Jul 2021 07:47:10 GMT

Similar issue, a little bit better, luckily... In low light mostly, the display, when black, flicks in green tones like in the first post's pictures. Regardless of typing or not, so it's not triggered by touch layer.

Re: Xperia 10 III - Awful green tint and flickering

Anonymous — Wed, 07 Jul 2021 11:57:25 GMT

Did you try to make sure that Display settings are on standard mode like the steps above?

Re: Xperia 10 III - Awful green tint and flickering

mantaraycz — Wed, 07 Jul 2021 12:31:41 GMT

Yes, accessibility turned off and all settings on default. The only thing I can try and see it turn off dark mode.

Re: Xperia 10 III - Awful green tint and flickering

Anonymous — Thu, 08 Jul 2021 09:06:30 GMT

Did it change anything when you disabled the dark mode?

Re: Xperia 10 III - Awful green tint and flickering

mantaraycz — Sun, 11 Jul 2021 20:39:05 GMT

No change without the dark mode. Any dark black space on the screen is flicking green.

Also, I e-mailed Sony support and they just said to get the phone serviced.

Re: Xperia 10 III - Awful green tint and flickering

Lonewolf-noble6 — Fri, 16 Jul 2021 07:03:03 GMT

Does anyone know if the software update ending in 70 sorted the green tint issue out or does it still persist

Re: Xperia 10 III - Awful green tint and flickering

Strampke — Fri, 16 Jul 2021 08:16:11 GMT

When even a factory reset fails go to the support app on your phone, maybe do the display test with solid green, red, blue, white and black colours and then take up contact with Sony support from inside the support app.

Re: Xperia 10 III - Awful green tint and flickering

Anonymous — Fri, 16 Jul 2021 11:17:33 GMT

I found some users with this issue reporting that after installing this update ( 62.0.A.3.70), the green tint issue was resolved, did any one got this system update?

Re: Xperia 10 III - Awful green tint and flickering

mantaraycz — Sun, 18 Jul 2021 21:40:26 GMT

I did get the update 62.0.A.3.70 and the green blinking is actually solved in my case. Pfew 🙂

Re: Xperia 10 III - Awful green tint and flickering

petarjovanovic — Thu, 29 Jul 2021 15:41:51 GMT

Hello everyone, I'd like to share my experience too, as well as point out another issue.

The last software update seems to have solved the green tint/flickering in my case as well, however there is still a weird reddish tint in my case, and the OLED does not behave like a proper OLED - the blacks aren't really black, which can be seen at low brightness in a dim room, and dark parts of the screen will have those weird pixelated areas going on.

I've found that this can be fixed quite easily, but temporarily by downloading the Sony album app (can't be done via Google Play, has to be from a third-party source, because the Album app is not supported on the device), tapping on any image, and turning the brightness all the way up. Then, if you turn the brightness down, the blacks will be really black and the screen will look and behave as it should. However, there is a problem - this only holds true until the phone is turned off. As soon as you turn it off and launch it again, the issue will be back.

Now, this is clearly a software issue and not a hardware defect. Other users are reporting the same problem. Has anyone brought this to Sony's attention, and if not, how can that be done?

Re: Xperia 10 III - Awful green tint and flickering

RobSyr — Mon, 02 Aug 2021 19:49:10 GMT

Howdy everyone,

very recently I purchased Xperia 10 iii and noticed the screen isuess right away (greenish / grayish tint). I'm currently running version 62.0.A.3.70 and this bug is persistent. Some actions suggested by users in this thread do help to get rid of this issue however only temporarily. Now I would like to ask if Sony already acknowledged this problem and is working on a fix? If so how long could this possibly take? Because as of right now I am starting to think about returning my device.

Thanks for any info

Re: Xperia 10 III - Awful green tint and flickering

666alvaro — Tue, 03 Aug 2021 17:40:59 GMT

A mí también se me apaga la pantalla cuando menos lo esperas .No lo sé , pero debe ser problema de software?

Re: Xperia 10 III - Awful green tint and flickering

Anonymous — Thu, 05 Aug 2021 14:44:31 GMT

Hi @ petarjovanovic,

Yes Sony is aware of the issue and that is why they released this software version 62.0.A.3.70 to solve the issue, and it did actually for many people who were facing the same issue.

Did you try to report this to Sony if you already have the new software version but still facing the issue?

Re: Xperia 10 III - Awful green tint and flickering

RobSyr — Thu, 05 Aug 2021 14:58:20 GMT

Hi @Anonymous,

I am currently running on the mentioned version (62.0.A.3.70 with "release-keys" written right behind it - never seen that actually, what does it mean?) and I am still facing the green tint issue.

What is the most efficient way to contact Sony in this scenario? I already did that but it was a local czech divison or whatever and they just said factory reset the phone or send it for replacement. However I do still believe that this problem is software related.

Re: Xperia 10 III - Awful green tint and flickering

petarjovanovic — Thu, 05 Aug 2021 15:17:49 GMT

Hello there @EMS_MO72,

As I've said, the update did solve the bulk of the issue - the absolutely horrendous green tint and flickering are gone for the majority of people. However, the screen still does not behave exactly as it should. Not to sound rude, but I feel like I have already explained the issue in enough detail, and it would be pointless for me to just copy and paste what I've already said.

Many other users are experiencing what I am, and I've seen this on several other forums on the internet. I would very much love to report this to a relevant Sony division, but I am not sure exactly what steps I would need to take in order to do that. I would very much appreciate it if you could provide me with a guideline here.