topic Re: Touchscreen issues in 10 Series

Touchscreen issues

Nm10 — Thu, 04 Apr 2019 22:39:30 GMT

Update: My local store took the phone back. Sony did not want to help me ! The problem remains unsolved.

I have a touchscreen issue with my device, and could not find a solution in forums yet.

The phone works generally fine, everything is fast and apps dont crash. But the phone does have its 5 minutes every few hours, which make it unusable.

The touchinput freezes randomly, but all the buttons, including doublepress for camera still work. Even youtube and Netflix videos keep playing without any restrictions.

The touchscreen is usually back after turning the screen off and on again at least once (no device restart required)

The issue usually appears in bulk, meaning that it freezes multiple times within minutes but can also not appear for hour.

Is this issue known to anyone ?

Summary:

Touchscreen doesnt work at times

Buttons still work

Turning screen on off fixes it

Apears in Bulks

https://youtu.be/2F77aSZI4J4

Re: Touchscreen issues

Jaelyxcz — Mon, 15 Apr 2019 11:20:47 GMT

Same problem.. 😒

Re: Touchscreen issues

Nm10 — Mon, 15 Apr 2019 12:56:59 GMT

My phone is currently on its way to Sony for repairs via my local store.

I hope the issue is recognized since the issue might not show up during their testing.

I will post an update in the following weeks, if and how Sony helps me.

Re: Touchscreen issues

Alfieboy — Tue, 30 Apr 2019 11:55:13 GMT

Yep got the same, was working fine all of March now end April the touch screen just randomly stops working. Sometimes pressing power button to sleep/wake the screen works, sometimes it need powering off. Have done a factory reset incase it was an app that caused it but still the same. Must be their latest update. Wondering if theirs a way to rollback update.

Re: Touchscreen issues

Nm10 — Tue, 30 Apr 2019 12:23:56 GMT

Update :

As of now my phone was send in twice, with no issues found.

Sony support just advises to return the device, which my store refuses.

Looks like a never ending cycle.

I decided to give the phone another try and document issues that arise.

So far it only malfunctioned twice in a week...

It would be helpful if others document their problems aswell to prove that the issue exists.

Re: Touchscreen issues

mobi1 — Wed, 01 May 2019 08:47:55 GMT

yes my phone same issues pls resolve.....

Re: Touchscreen issues

Jaelyxcz — Sun, 12 May 2019 11:43:36 GMT

Problem randomly disappeared for idk 3 weeks, but now it's back and even more frequent and more annoying...

Re: Touchscreen issues

pattiandy — Mon, 13 May 2019 13:50:28 GMT

that's what mine did.. then finally , it wont boot at all

i will not send a 3 day old phone back to repair..

i haven't even had a chance to put a SIM in it.

i had been researching a new devices to replace all of our branches S7s.

being that we have become tired of Samsung it was pretty much down to Sony, Moto and the LG.

Failure to launch isn't a great first step and doesn't instill confidence when you need to order 5000+ phones.

side question.. anyone find drivers that work?

Re: Touchscreen issues

Alf1eboy — Wed, 22 May 2019 06:19:30 GMT

Yep just started playing up again, have done factory reset twice, getting to the point where I'm going to smash this piece of crap up! SONY SORT THIS OUT!!

Re: Touchscreen issues

pattiandy — Wed, 22 May 2019 08:31:56 GMT

On top of that, no drivers for Xperia 10, or 10 plus. And my XZ2 AOSP build was buggy. I returned all 3. I don't understand why have a developer program if you aren't going to support it. Good luck guys

Re: Touchscreen issues

Alf1eboy — Thu, 23 May 2019 14:42:30 GMT

HELLO SONY!!!!!

THIS IS A BRAND NEW PHONE, WHERE IS THE SUPPORT????

Re: Touchscreen issues

Alf1eboy — Thu, 23 May 2019 14:43:04 GMT

Sort this out now

Re: Touchscreen issues

ZEDHEAD23 — Sun, 26 May 2019 15:49:17 GMT

I am having the same issue with my Sony Xperia 10" I feel like throwing it against a wall, it is frustrating.

Re: Touchscreen issues

PChristensen — Mon, 27 May 2019 13:15:11 GMT

I got the same problem. Couldn't find a way to make my phone work flawlessly again. I always need to hit the power on/off button and most of the time it works, but sometimes I need to restart the phone.

Is there any official statement on this problem?

Re: Touchscreen issues

Strampke — Mon, 27 May 2019 14:17:09 GMT

Hey,

This stall, is it after picking up the phone?

I mean, a startup problem?

Or does it happen in full duty.

Re: Touchscreen issues

Strampke — Mon, 27 May 2019 14:23:55 GMT

@pattiandy

Reading your post I guess the best option is to perform a software repair with Xperia Companion.

Doing so the drivers will be loaded by the program (I suppose)

Goto main menu of this forum, choose information, choose FAQ to find software repair.

Other way of approaching is the Support app, tap user guide, tap support overview and you'll find it there.

Re: Touchscreen issues

PChristensen — Mon, 27 May 2019 15:48:17 GMT

It's not a startup problem. One is using the phone absolutely normal and all of its sudden the touchscreen won't work anymore until it's turned off and on again manually by pressing the on/off button.

Unresponsive touch screen

Oqawi — Mon, 27 May 2019 22:45:14 GMT

So I got the Sony Xperia 10 plus about 2 months ago and for the past couple of weeks I've been having an issue where the touch screen stops responding but if I lock and unlock the phone it starts working agian. I took the phone to best buy where I got it from and they asked me to contact Sony. Not sure what is causing this I tend to not drop my phone often,i wasn't exposed to water just a little bit of splash.

Re: Touchscreen issues

pattiandy — Tue, 28 May 2019 16:31:12 GMT

Except for unlocked bootloader

Re: Touchscreen issues

CodePhoenix — Thu, 30 May 2019 03:41:47 GMT

My phone has been doing the same thing for the past few weeks, but its getting worse each day. Might be an issue with the screen and not software. I'm able to rotate the phone and the screen changes accordingly, but the touchscreen still remains unresponsive. I really hope sony provides a fix soon.