topic Re: z5 compact in Z Series

z5 compact keeps restarting

Rasquetes — Tue, 10 Jan 2017 23:15:19 GMT

Phone keeps restarting, anything I can do or have to send phone to service center? Still uhas warranty

Re: z5 compact

Jake-SonyXperia — Tue, 10 Jan 2017 23:28:41 GMT

Welcome to the community,

I am really sorry to hear about this issue, have you tried removing the SIM card and SD card to see if they are causing the restarts on the device?

Please let me know.

Re: z5 compact

Rasquetes — Wed, 11 Jan 2017 00:33:09 GMT

Thnaks for rep[lying

yes have removed sim card and SD card and still phone keeps restarting

Re: z5 compact

Jake-SonyXperia — Wed, 11 Jan 2017 00:39:01 GMT

Thanks for the information.

This could very well be software orientated, are you able to use the device for a short period of time or does it restart over and over at the splash screen?

Re: z5 compact keeps restarting

MarlonUk1 — Wed, 11 Jan 2017 04:32:01 GMT

@Rasquetes: try the following

1) charge your device for 1-2 hours using the wallmount adapter, ignore the boot loops

2.) perform software repair using Xperia Companion, your device doesn't need to be on for this to work.

Re: z5 compact

Rasquetes — Wed, 10 May 2017 20:06:03 GMT

hello, yes can use the device for a while before it restarts

what should I do?

tried

Re: z5 compact

Uliwooly — Wed, 10 May 2017 20:08:07 GMT

@Rasquetes

What do you mean ? does it work at all?

Re: z5 compact

Rasquetes — Wed, 10 May 2017 20:32:05 GMT

I can turn on device and it will work properly for a while, but at any moment it restarts. and keeps doing the same