topic No headphone icon after Nougat update/headphones cut out in Z Series

No headphone icon after Nougat update/headphones cut out

VenetianSnares — Sun, 26 Feb 2017 12:52:10 GMT

The headphone icon has vanished from the notification bar since the android 7.0 nougat update a week ago. Sound still comes out of them, but it cuts out intermittently. The headphones are professional in-ear monitors, work perfectly on other devices and are only 2-3 months old. I had the same issue when testing other headphones.

The headphone jack is not damaged, nor is there any debris or dust inside. In fact, I cleaned it just to be sure and the issue peraists. The phone is in perfect condition and has sustained no shocks.

Sounds like an update issue? I heard the nougat rollout was temporarily suspended due to certain audio issues.

Re: No headphone icon after Nougat update/headphones cut out

Juan7551 — Sun, 26 Feb 2017 15:01:10 GMT

My Phone Jack does not work. No recognize de hedphone.i don Knowles WhatsApp to do help me please

Who has this problem?

Kinandaghmeh — Mon, 27 Feb 2017 07:57:12 GMT

After the last updates of my mobile phone Z5 Premium, the headphones does not work, sooner everything went well, I do not know what happens, what should I do?

Re: Who has this problem?

R3djok3r1 — Mon, 27 Feb 2017 18:17:18 GMT

I had this problem before on an HTC device i downloaded an app called soundabout which forces the sounds via what you want try it / did you try another headphone to see if the problem is with the headphone jack or your headphone ?

SONY XPERIA Z5 PREMIUM UPDATE ANDROID 7 : PROBLEM OF HEADSET

TIRAT — Thu, 02 Mar 2017 21:13:06 GMT

I updated android 7 on 27 February 2017. It has a big problem a headset. My headset is available but my phone still can not see the headset!

Re: No headphone icon after Nougat update/headphones cut out

batukorman — Sun, 05 Mar 2017 20:48:15 GMT

An app called Soundabout from playstore fixes it but you need to change the output setting every time you use your headphone or phone speaker.

The phone can't detect the headphone

Jaqen — Thu, 09 Mar 2017 00:35:23 GMT

After one of the worst update ever a dozen of problems infect my phone.
One of them is that the phone can't detect the headphone I disabled and enabled smart connect app restart the phone turn it off and on and there were no changes.
I'm so disappointed

Re: The phone can't detect the headphone

Emil — Thu, 09 Mar 2017 07:27:26 GMT

Hi @Jaqen,

I'm sorry to hear that. Have you tried connecting more then one pair of different headphones to your Xperia device? If not i would recommend that you try that.

Also I'd recommend that you reboot your device to safe mode to see if this behavior may be caused by one of your downloaded apps as they will be temporarily disabled in this mode.

Keep me posted on how it goes!

Re: The phone can't detect the headphone

TheLittlePrince — Thu, 09 Mar 2017 08:20:00 GMT

Hello,

I suppose it is a Bluetooth headphone?

If so - have you tried re-pairing the headphone to the phone?

In order the headphone to be discoverable by the phone it is done through a special headphone key combination - have a look at the headphones manual.

Good luck!

Re: The phone can't detect the headphone

Qatrium — Thu, 09 Mar 2017 08:24:50 GMT

@Jaqen

Also, disabling and enabling Smart Connect is not enough, you need to refresh the whole app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Uninstall updates, the go to Storage -> Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.

Re: No headphone icon after Nougat update/headphones cut out

Roshdi — Fri, 10 Mar 2017 02:57:40 GMT

You need to turn on the system ui turner. I have no problems with headphones

Headphone jack not working properly after system updated to android 7.0

Hustler_one — Sun, 19 Mar 2017 03:10:34 GMT

I have a problem on my headphone after updating my system to android 7.0..I can only hear the sound on one channel and it's very low. I tried other headsets but i've still got the same problem,.headsets are working on other phones,btw. I tried the smartconnect option and soundabout application but still nothing happen. The socket is in good condition and it's a new phone. Probably a software issue?..need help guyz.

Issues after updating my z5 premium dual to nougat

Govind977 — Tue, 21 Mar 2017 06:37:42 GMT

Facing serious scrolling restrictions in call logs and messaging after nougat update. Headphones port is also not working properly. Made factory reset two times and also make a software repair via companion. It all happened just after nougat update.was working smoothly before update.

xperia z5 premium headphone jack not working

Alias332 — Thu, 06 Apr 2017 11:40:34 GMT

Dear Sir/Madam,

I have sony xperia z5 premium dual device and it is working well but there is problem created after last two software updates(January 2017 updates & android 7 updates).

If I insert headphone to my device, it is not detected by the device, I already unstall smartconnect also. It is happened only just updating the software. My headphone is ok, it is working properly by using other devices.

So please resolve my problem as early as possible.

Thanking you

Regards

Manojkumar Satpute

India

Re: No headphone icon after Nougat update/headphones cut out

CairoKnight — Sat, 11 Nov 2017 17:15:07 GMT

I have the same problem, I bought Xperia XA1 Ultra, and it came with Android Nought. The headphones jack works fine, but whenever I plug the jack it doesn't show in the notification bar that the headphones is plugged.