topic Sim lock code at 0 despite having paid Ee for unlock code in Z Series https://community.sony.rs/t5/z-series/sim-lock-code-at-0-despite-having-paid-ee-for-unlock-code/m-p/3527002#M100849 <P>Hello</P><P>I have just paid Ee for an unlock code for my z3 compact. Their instructions state to check&nbsp;<SPAN>*#*#7378423#*#* on phone and if sim lock under service info shows 0 (mine does) to contact Sony for a handset reset. I cannot find where to request that on your website, please help. I just want to unlock this phone!!!&nbsp;</SPAN></P><P><SPAN>John</SPAN></P> Thu, 20 Apr 2017 21:36:00 GMT JDogX 2017-04-20T21:36:00Z Sim lock code at 0 despite having paid Ee for unlock code https://community.sony.rs/t5/z-series/sim-lock-code-at-0-despite-having-paid-ee-for-unlock-code/m-p/3527002#M100849 <P>Hello</P><P>I have just paid Ee for an unlock code for my z3 compact. Their instructions state to check&nbsp;<SPAN>*#*#7378423#*#* on phone and if sim lock under service info shows 0 (mine does) to contact Sony for a handset reset. I cannot find where to request that on your website, please help. I just want to unlock this phone!!!&nbsp;</SPAN></P><P><SPAN>John</SPAN></P> Thu, 20 Apr 2017 21:36:00 GMT https://community.sony.rs/t5/z-series/sim-lock-code-at-0-despite-having-paid-ee-for-unlock-code/m-p/3527002#M100849 JDogX 2017-04-20T21:36:00Z Re: Sim lock code at 0 despite having paid Ee for unlock code https://community.sony.rs/t5/z-series/sim-lock-code-at-0-despite-having-paid-ee-for-unlock-code/m-p/3527003#M100850 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/996251">@JDogX</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />I would recommend that you get in touch with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;team for further assistance with this. They are well informed on your specific market and will be able to provide you with some further information on how to proceed!<BR /><BR />Let me know if that helps!</P> Fri, 21 Apr 2017 06:05:27 GMT https://community.sony.rs/t5/z-series/sim-lock-code-at-0-despite-having-paid-ee-for-unlock-code/m-p/3527003#M100850 Jonas 2017-04-21T06:05:27Z