topic Re: After the update, the camera does not work in Z Series

Mobile camera is not working

Alias380 — Thu, 27 Apr 2017 20:25:15 GMT

Mobile camera is not working

Re: Mobile camera is not working

ChloeS — Mon, 01 May 2017 04:31:57 GMT

Welcome to the community!

Sorry to hear you're having problems with your camera. Can you please clarify the problem you are having with your camera? Are you receiving an error message when you try to use it, if so what is the error.

Please let me know

After the update, the camera does not work

Olesya52 — Wed, 10 May 2017 12:18:42 GMT

Hello, after the update on Android 7 the camera has ceased to work. (In the applications the camera is working), it writes an error. In safe mode, the camera also does not work. Initially, the phone was updated via Wi-Fi, after the error made an update via a computer (the application from. Sony) did not help. At the factory settings, the application was reset without application upgrade.

Re: After the update, the camera does not work

ChloeS — Fri, 12 May 2017 00:42:42 GMT

Hi @Olesya52,

Sorry I'm unable to read the language in the error message, would you be able to translate that for me so I can help out

Let me know.

Re: After the update, the camera does not work

Kalos — Sat, 20 May 2017 12:08:45 GMT

Hi everyone

after last updating the camera does not work I attached the application camera I tried to restore all factory data is other but in fact

Re: After the update, the camera does not work

ChloeS — Tue, 23 May 2017 03:54:37 GMT

Hi @Kalos,

Welcome to the community!

Do you get an error message when you attempt to use the camera? If so what is it? Also, test it in safe mode and see if you can use the camera that way

Let me know.

Re: After the update, the camera does not work

Kalos — Wed, 24 May 2017 09:52:26 GMT

~~Ciao a tutti~~

~~Il messaggio di errore è il seguente:~~

~~L'app fotocamera si è interrotta~~

~~x chiudi l'applicazione~~

~~Io ho provato se le seguenti soluzioni:~~

~~1) in modalita provvisoria~~

~~2) riparazione software da pc~~

~~3) ripristino dati di fabbrica~~

~~ma nulla di fatto l'app della fotocamera non risponde inoltre dal menu a tendina e scoparsa l'icona della torcia.~~

Mi chiedevo se era possibile disistallare l'applicazione fotocamera e reinstallarla visto che un app predefinita della sony perchè credo e spero che il malfunzionamento sia dovuto ad un bug dell'ultimo aggiornamento eseguito in quando la fotocamera ha smesso di funzionare dopo quest'ultimo.

~~Grazie a tutti~~

Translation via Google translate:

Hello to all
The error message is as follows:
The camera app has stopped
X close the application
I have tried the following solutions:
1) in safe mode
2) pc repair software
3) restoring factory data
But in fact the camera app does not even respond to the drop down menu and blot the torch icon.
I was wondering if it was possible to disconnect the camera application and reinstall it as a default sony app because I believe and hope the malfunction is due to a bug of the last update executed when the camera stopped working after that.
Thank you all

Re: After the update, the camera does not work

Qatrium — Wed, 24 May 2017 10:10:08 GMT

@Kalos

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.