topic Re: Call issue in Z Series

Call issue

Puck1 — Mon, 08 May 2017 20:13:32 GMT

Hi. I have problems with calling. I don't hear person who call me,but when I do test I hear ok. Please help me.

Re: Call issue

CameronT — Thu, 11 May 2017 04:37:48 GMT

Welcome to the community. I am sorry to hear about this.

Can you please test your phone in safe mode and see if the issue persists?

Re: Call issue

Puck1 — Sat, 13 May 2017 12:48:25 GMT

Hi @CameronT,

I tried to turn my phone in the safe mode as you asked me to test.

Call issue is still there, I don't hear person on the other side well. However, it was little bit louder in safe mode,but it was almost the same as in normal mode.

Re: Call issue

CameronT — Mon, 15 May 2017 00:15:47 GMT

@Puck1,

It sounds like it might be a hardware issue. I recommend you try another SIM card as sometimes this can help, otherwise, contact your Local support team to have your device assessed.