topic Re: Z5 compact top speaker malfunctioning? in Z Series

Z5 compact top speaker malfunctioning?

TonyBamanboni — Thu, 11 May 2017 16:50:49 GMT

My top speakers volume is really low even when i have the volume on max.

its really hard to hear someone that you're talking to on the phone

Re: Z5 compact top speaker malfunctioning?

Uliwooly — Thu, 11 May 2017 17:37:55 GMT

@TonyBamanboni

you could test it

settings > about phone > diagnostics > test > test speaker

Re: Z5 compact top speaker malfunctioning?

Emil — Fri, 12 May 2017 07:57:16 GMT

Hi @TonyBamanboni,

Welcome to the community!

As @uliwooly suggested you can test your ear speaker in diagnostics if you go to: Settings > About phone > Diagnostics > Test > Ear speaker. How does the speaker behave here?

I would also recommend that you reboot your device to safe mode to see if one of your downloaded apps may be causing this behavior.

Let me know how it goes!