topic Re: IMEI different from model in Z Series

IMEI different from model

ix — Tue, 11 Apr 2017 05:43:10 GMT

I bought a phone online and I checkered it's IMEI. It seems like the IMEI of my Z5 dual phone belongs to z4 ultra based on the result from imei.info. The seller told me that it us because it is an international version. Is this true or do I have a fake Z5?

Any help would greatly be appreciated.

Re: IMEI different from model

ytheekshana — Tue, 11 Apr 2017 06:47:45 GMT

Dont trust the 3rd party web sites.

Go to https://mysupport.sonymobile.com

create an account, then add your device with the IMEI...

if you see your phone in mydevices page after the addition its original.

Re: IMEI different from model

ix — Tue, 11 Apr 2017 07:29:41 GMT

Yes I saw it. Thanks a lot!

Re: IMEI different from model

Emir1 — Wed, 12 Apr 2017 12:12:25 GMT

Hi @ix,

Did you have the opportunity to add your device to your My Support account as @ytheekshana mentioned? I agree that it would be the best way to have a look at your IMEI to see which model it belongs to as our systems should detect it.

If you want me to take a look at it, feel free to send me a PM with your IMEI and I'll do my best to see if I can find out any information on it for you. Make sure not to post the IMEI in this thread, as it is against our discussion guidelines to post private information.

Let me know how it went!

Re: IMEI different from model

ix — Wed, 12 Apr 2017 17:23:21 GMT

Yes I did but I really wanted to double check it. Can you please check it for me? I am messaging you my IMEI now.

Re: IMEI different from model

Emir1 — Thu, 13 Apr 2017 07:21:17 GMT

Hey, thank you for PMing me, have a look at my answer!