topic Re: Xperia z2 Touchscreen problem in Z Series

Xperia z2 Touchscreen problem

Umesh1192 — Fri, 11 Aug 2017 04:59:16 GMT

phone's touchscreen starts tapping itself after using phone for 10-15 minutes. Facing this issue from 10 days. Already repaired the software via xperia companion and also tried factory reset. But it didn't worked. Looking for a solution.

Pls reply.

Thanks in advance.

Re: Xperia z2 Touchscreen problem

Emil — Fri, 11 Aug 2017 06:04:57 GMT

Hi @umesh_92,

I'm sorry to hear this. Do you use any screen protector with your device? If so I recommend that you try to temporarily remove it to see if it may be causing this behavior.

If you are still experiencing the same behavior and you have already performed a software repair using Xperia Companion, I'd recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it works out.

Re: Xperia z2 Touchscreen problem

Mixadance — Tue, 22 Aug 2017 06:46:15 GMT

Hello, i have the same problem! Maybe you already found a solution how to fix it?

Re: Xperia z2 Touchscreen problem

Emil — Tue, 22 Aug 2017 11:19:19 GMT

@MixadanceSorry to hear that. Have you tried any of the troubleshooting suggested in this thread already?

Re: Xperia z2 Touchscreen problem

Mixadance — Tue, 22 Aug 2017 11:22:33 GMT

Yep, with the help of a combination of keys, went into the service test and there he saw that I had problems with the sensor

Re: Xperia z2 Touchscreen problem

Emil — Tue, 22 Aug 2017 11:43:37 GMT

@MixadanceThis does look to be hardware related. What you can try is to perform a software repair using Xperia Companion. If you are still experiencing the same behavior I recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Keep me posted on how it goes.