topic Re: Phone is hardlocked. Help please! in Z Series

Phone is hardlocked. Help please!

Claire73 — Wed, 16 Aug 2017 21:35:33 GMT

Can someone please tell me if it's possible to reverse a z5 compact being hardlocked?

The wrong unlock code was put in a few times and now it's hardlocked 😞

I have been advised Sony can do this and it would revert to the original network supplier which is 02. Does anyone know if this is true and if so the cost?

I am trying to get the phone onto EE

Thanks

Re: Phone is hardlocked. Help please!

Uliwooly — Wed, 16 Aug 2017 21:54:04 GMT

@Claire73

Contact your Local support to get the counter reset and this time make sure you get the correct code from 02

Re: Phone is hardlocked. Help please!

Claire73 — Wed, 16 Aug 2017 22:09:22 GMT

Thank you for your reply. Do you know if I have to send the phone away to get the counter reset? And any idea of the cost? Thanks

Re: Phone is hardlocked. Help please!

NeoBeum — Wed, 23 Aug 2017 23:43:40 GMT

you need to have the SIM or a SIM on the devices original network when it was locked, then contact the carrier, and ask them to unlock.

contact the carrier first.. procedures may be different for each. some can remote unlock, some can't

Will this phone work in the USA?

Claire73 — Fri, 08 Sep 2017 13:23:29 GMT

Just wondering if my sony xperia z5 compact will work in the USA?

Is it a tri band phone ?

Thanks