https://community.sony.rs/t5/z-series/z5-turning-off/m-p/3564489#M112606 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1062381">@Danny1982</A>,</P><P>Welcome to the community,</P><P>I am sorry to hear about this <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>Based on the info you have supplied it sounds to me like the update may not have installed correctly, in this case I suggest the following.</P><P>1. Backup the handset using Xperia Companion</P><P>2. Repair the handset software using Xperia Companion.</P><P>I have supplied instructions via hyperlinks below.</P><P><A href="https://community.sony.co.uk/t5/c-sonymobile/backup+using+Xperia+Companion/pd-p/Xperia_Companion_Backup_Restore" class="lia-product-mention" data-product="192-1">backup using Xperia Companion</A></P><P><A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A></P><P>let me know how you get on.</P> Fri, 25 Aug 2017 01:44:37 GMT Jake-SonyXperia 2017-08-25T01:44:37Z https://community.sony.rs/t5/z-series/z5-turning-off/m-p/3564488#M112605 <P>I have a Sony z5 and after the newest update, &nbsp;my phone decides to die on me at 62-70% why is this and what do I need to do???</P> Thu, 24 Aug 2017 13:54:42 GMT https://community.sony.rs/t5/z-series/z5-turning-off/m-p/3564488#M112605 Danny19821 2017-08-24T13:54:42Z https://community.sony.rs/t5/z-series/z5-turning-off/m-p/3564489#M112606 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1062381">@Danny1982</A>,</P><P>Welcome to the community,</P><P>I am sorry to hear about this <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>Based on the info you have supplied it sounds to me like the update may not have installed correctly, in this case I suggest the following.</P><P>1. Backup the handset using Xperia Companion</P><P>2. Repair the handset software using Xperia Companion.</P><P>I have supplied instructions via hyperlinks below.</P><P><A href="https://community.sony.co.uk/t5/c-sonymobile/backup+using+Xperia+Companion/pd-p/Xperia_Companion_Backup_Restore" class="lia-product-mention" data-product="192-1">backup using Xperia Companion</A></P><P><A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A></P><P>let me know how you get on.</P> Fri, 25 Aug 2017 01:44:37 GMT https://community.sony.rs/t5/z-series/z5-turning-off/m-p/3564489#M112606 Jake-SonyXperia 2017-08-25T01:44:37Z