https://community.sony.rs/t5/z-series/navigation-keys/m-p/3567353#M113103 <P>Navigation keys not responding, can't do factory reset. Is there a solution?</P> Wed, 30 Aug 2017 09:34:36 GMT Jehennah 2017-08-30T09:34:36Z https://community.sony.rs/t5/z-series/navigation-keys/m-p/3567353#M113103 <P>Navigation keys not responding, can't do factory reset. Is there a solution?</P> Wed, 30 Aug 2017 09:34:36 GMT https://community.sony.rs/t5/z-series/navigation-keys/m-p/3567353#M113103 Jehennah 2017-08-30T09:34:36Z https://community.sony.rs/t5/z-series/navigation-keys/m-p/3567354#M113104 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1064751">@Jehennah</A>,</P><P>I'm sorry to hear this. I recommend that you reboot your device to <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A> to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.</P><P>If you are still experiencing the same behavior I'd recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.</P><P>Let me know how it goes.</P> Wed, 30 Aug 2017 10:13:46 GMT https://community.sony.rs/t5/z-series/navigation-keys/m-p/3567354#M113104 Emil 2017-08-30T10:13:46Z