topic Re: z5c problem HELP ! in Z Series

z5c problem HELP !

Smajlo — Tue, 19 Sep 2017 22:21:04 GMT

Hello guys. My phone wont start. The phone went off and restart its self. From then the phone only is loading sony screen and wont start. It restart it self over and over and the battery is going to much hot. Every time it restart the red led light blink 4 times.. and some times this happens like on the picture it starts and this window come out and after few seconds restart again... i try 7 times softwere repair it wont help. If anyone know something please write.. th phone was working perfectly. Help please!

Re: z5c problem HELP !

Jake-SonyXperia — Wed, 20 Sep 2017 02:36:28 GMT

HI @Smajlo,

I am sorry to hear about this issue

Can you advise if you have attempted to remove the SIM card or SD card and then tested to see if it works without them inserted?

Please let me know.

Re: z5c problem HELP !

Smajlo — Wed, 20 Sep 2017 17:11:56 GMT

Even without SD and SIM its the same...

Re: z5c problem HELP !

Jake-SonyXperia — Fri, 22 Sep 2017 00:20:23 GMT

I'm sorry to hear that, In this case, I suggest that you get the handset to a service agent as this may be related to a hardware issue.

Use my signature below to find contact details for Sony Mobile Customer Care for your region.

Let me know how you get on.