topic Re: When calling the screen goes off in Z Series

When calling the screen goes off

Euguin25 — Tue, 26 Jun 2018 19:08:55 GMT

When calling the screen goes off
I have a zone Xperia z5 and when something calls the screen is turned off and it does not turn on until the other person hangs up the same call when listening to an audio in whatsaap ... I have given problems xq I can not hang the call the screen is it is off and does not turn on. ... What will be wrong ..... ????

~~Al llamar la pantalla se apaga~~

Tengo un zona Xperia z5 y cuando algo una llamada se apaga la pantalla y no se prende asta q la otra persona cuelgue la llamada igual al escuchar un audio en whatsaap... Me a dado problemas xq yo no puedo colgar la llamada la pantalla se queda apagada y no prende. ... Que será q esta mal .....????

Re: When calling the screen goes off

Uliwooly — Tue, 26 Jun 2018 19:30:29 GMT

@Euguin25

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

That seems to be a proximity issue, does your phone has a protective case, film and/or glass?

Re: When calling the screen goes off

Learner100 — Tue, 04 Sep 2018 14:05:39 GMT

Same problem, no glass, no plastic over the screen and software updated

Re: When calling the screen goes off

Uliwooly — Tue, 04 Sep 2018 18:44:25 GMT

@Learner100 @Euguin25

Could you test the touchscreen?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: When calling the screen goes off

gusferlizi — Sat, 08 Sep 2018 14:09:09 GMT

Design flaw. They all do this.