topic Re: z1 overheats in Z Series

z1 overheats

kph100 — Sun, 29 Dec 2013 16:25:33 GMT

Hi has anyone been affected by this illness on their phone, I thought it was the sd card that was filled to the brim so i stupidly went and got a new one,still got the same problem overheats in the top left corner of phone. When this happens my music library disappears, no pictures, no camera and a very hot phone is anyone else suffering this infliction? And does anyone have the cure/medical advice on how to fix this. Many thanks

Re: z1 overheats

_alexdon_ — Sun, 29 Dec 2013 16:27:47 GMT

Take the phone to a sony service.It is normal to overheat when used intensely,but if it makes your things dissapear,it could be bad.

Re: z1 overheats

kph100 — Sun, 29 Dec 2013 16:29:32 GMT

I will keep that in mind. Thanks

Re: z1 overheats

_alexdon_ — Sun, 29 Dec 2013 16:31:57 GMT

You are welcome.

Re: z1 overheats

Sam — Mon, 30 Dec 2013 00:19:00 GMT

The phone getting hot is normal but it should be getting to the point where it malfunctions. If this continues it would be worth returning it so that it may be assessed by an authorised agent.

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Re: z1 overheats

kph100 — Mon, 30 Dec 2013 00:52:21 GMT

Do i take it back to where i purchased it or send it to sony?

Re: z1 overheats

Sam — Mon, 30 Dec 2013 01:45:40 GMT

I would advise contacting your local Xperia Care team to clarify the local process for this.

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 12:11:17 GMT

I think i found out why z1 overheats, if you download films it stores it in the phones memory rather than the sd card?(i had to delete films) Shorly thats a bit of a design flaw by Sony?

Re: z1 overheats

_alexdon_ — Tue, 31 Dec 2013 12:44:57 GMT

This should not be an excessive heat issue.

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 13:34:11 GMT

Is there another way to use the sd card rather than the onboard storage, for me it looks like this is an ongoing problem with Sony phones, it happened with my arc s as well (overheats had to delete apps films and so on)

Re: z1 overheats

_alexdon_ — Tue, 31 Dec 2013 13:37:46 GMT

The card overheats?

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 13:41:54 GMT

Don't think it is the card i bought a new one thinking that was the problem, new card has no data on it so it should not be that and also after deleting a couple of films it seems to be okay for now.

Re: z1 overheats

_alexdon_ — Tue, 31 Dec 2013 13:49:29 GMT

So you freed the internal memory,that is what you mean?

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 13:54:27 GMT

Yes that's exactly what I mean excuse my jargon, so I can take it that you must not use internal memory (even though you can not move to sd card) to put films on to look at when travelling abroad?

Re: z1 overheats

_alexdon_ — Tue, 31 Dec 2013 13:56:27 GMT

The internal memory should be used for anything,I do not think there is an interdiction.But it is usually for apps,messages,contacts,updates,OS.The microsd card is used for storing media.

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 14:02:05 GMT

But like I said when i put a new sd ultra card in it still became hot until i delete films from the phone??

Re: z1 overheats

_alexdon_ — Tue, 31 Dec 2013 14:04:30 GMT

Move the films to the sd,still overheats?

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 14:09:06 GMT

Films from Google play (options are remove download or remove from device) won't let me move to sd

Re: z1 overheats

_alexdon_ — Tue, 31 Dec 2013 14:13:11 GMT

You are talking about google play films,they cannot be moved...Just remove them after you watch.

Re: z1 overheats

kph100 — Tue, 31 Dec 2013 14:17:24 GMT

Thanks for that that's what I just did removed the offending films from the phone, it's what i said in the beginning.