topic Re: to record video is impossible in Z Series

to record video is impossible

Mesmer — Mon, 17 Mar 2014 09:50:20 GMT

Hi There

My Z1 cannot record video. It says error , camera is not avaiable .. The camera works fine taking photos.. Any suggestions ??

Re: to record video is impossible

jeroensky1972 — Mon, 17 Mar 2014 11:11:44 GMT

@sankem wrote:
У меня такая же проблема, до этого все было хорошо, а потом просто перестала работать. Причем, фото тоже делает, а на видеозапись выдает ошибку.

Google translate:

I have the same problem, before all was well, and then just stopped working. Moreover, the photo also makes a video on an error.

Re: to record video is impossible

_alexdon_ — Mon, 17 Mar 2014 11:57:39 GMT

Try to repair via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

If not helping,visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: to record video is impossible

Alexander1 — Mon, 17 Mar 2014 15:37:52 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: to record video is impossible

Mesmer — Tue, 25 Mar 2014 19:36:43 GMT

Thanks for the help . I erased some apps who was recording audio, and suddently it worked fine

Re: to record video is impossible

_alexdon_ — Tue, 25 Mar 2014 19:47:12 GMT

Great.

Re: to record video is impossible

lyllola — Tue, 15 Jul 2014 18:19:11 GMT

May I ask which apps? There are some Id be really reluctant to delete, like facebook messenger 😕

My video is really up the spout, either doesnt record or does but then wont stop.

Currently it stopped by plunging the whole phone into darkness and I cant switch it back on

I went in and force stopped it and deleted all its data etc, and it worked- but i cant do that every time I want to make a vid