topic Re: [Bug] Distorted thumbnails (possibly with upgrade) in Z Series

[Bug] Distorted thumbnails (possibly with upgrade)

Shahzeb1 — Thu, 05 Jun 2014 18:47:12 GMT

Hello,

I recently purchased Xperia ZR, and it came with stock Android 4.1.2.
It notified me of updates sequentially to 4.2.2, 4.3 and then 4.4.2.

I installed all the system updates as well as the updates for Album, Walkman, etc.

Only after all the updates did I notice that the thumbnails in Album, Contacts or the contact pictures on notifications are distorted.
But this is completely random, one image might be distorted at a time, but appear clear other times. I have not seen this issue with full images, but due to the randomness I cannot be sure.

Since I didn't spend much time on the phone prior to updates, I'm unsure when this problem was introduced or if it was there since the beginning.

I have attached snapshots showing the issue in Album and in Contacts.

Please suggest how to fix this.

Re: [Bug] Distorted thumbnails (possibly with upgrade)

Shahzeb1 — Sat, 07 Jun 2014 05:29:15 GMT

I downgraded to 4.3 and still see the same issue
Also, its not just thumbnails but sometimes the wallpaper becomes distorted as well.

I don't understand how it could be a hardware issue, as only a particular image is distorted and the rest remains same. Also, only specific images are distorted.

I do not have manufacturer warranty, so I'm avoiding taking it to the dealer as it would take weeks before I get the phone back.

Somebody please suggest what could be the reason and/or solution for this.

Thanks

Re: [Bug] Distorted thumbnails (possibly with upgrade)

_alexdon_ — Thu, 17 Jul 2014 12:18:25 GMT

Try settings-apps-all-media storage,force stop and clear data.Restart.

Re: [Bug] Distorted thumbnails (possibly with upgrade)

Shahzeb1 — Thu, 17 Jul 2014 12:33:28 GMT

Already tried. That doesn't help.

And the issue remains even after upgrading the firmware.

Re: [Bug] Distorted thumbnails (possibly with upgrade)

Rickard — Mon, 04 Aug 2014 11:44:53 GMT

Hard to say what could cause this. Do you have any SD-card in your phone and if so, have you tried to remove it? Perhaps the phone is having problems reading the files.

Re: [Bug] Distorted thumbnails (possibly with upgrade)

Shahzeb1 — Mon, 04 Aug 2014 12:04:34 GMT

I had tried without the SD card as well. This issue was seen for images on Phone memory as well.

Anyways, the seller refunded the amount :smileyhappy:. Might have been some hardware issue.

Thanks for the reply. Cheers.