https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277244#M30902 <P>Open the flap on the right hand side and you'll see a red button - Press this to switch off your phone - Holding volume up and power for around 10 seconds should do the same thing</P> Fri, 15 Aug 2014 18:05:03 GMT Thommo 2014-08-15T18:05:03Z https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277243#M30901 Hi the screen on my phone is blank, it's still on (you can ring it). I have tried the volume up and power button option but it doesn't turn the phone off. Since I can't enter the pin to unlock the screen I cannot use the PC companion to get any data off it. Is there anyway round this? Essentially I just want to get some contacts and photos off it. Unfortunately it's a works phone so I know they will just trash it rather than repairing it. Fri, 15 Aug 2014 18:01:09 GMT https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277243#M30901 AlltheHs 2014-08-15T18:01:09Z https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277244#M30902 <P>Open the flap on the right hand side and you'll see a red button - Press this to switch off your phone - Holding volume up and power for around 10 seconds should do the same thing</P> Fri, 15 Aug 2014 18:05:03 GMT https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277244#M30902 Thommo 2014-08-15T18:05:03Z https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277245#M30903 <P>If you have no image and can't enter a pin then any backup programs won't work</P> Fri, 15 Aug 2014 18:05:50 GMT https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277245#M30903 Thommo 2014-08-15T18:05:50Z https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277246#M30904 Thanks the phone does turn on and off but the screen is still blank so I would still be interested to know if there is anyway of getting the info on to my computer without unlocking the screen. Fri, 15 Aug 2014 18:09:26 GMT https://community.sony.rs/t5/z-series/alternative-ways-to-back-up-data/m-p/3277246#M30904 AlltheHs 2014-08-15T18:09:26Z