topic Re: VoLTE support for Z3 in Z Series

VoLTE support for Z3

agito — Thu, 25 Sep 2014 08:49:24 GMT

HI all,

Just want to know if voLTE supported by Z3 or not?

My carrier should support voLTE but i see the device fallback to 3G when I dial out.

Moreover, I couldn't find any option to enable/disable voLTE.

Thanks

Re: VoLTE support for Z3

Hampus — Thu, 25 Sep 2014 12:00:44 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I've checked the specifications for Xperia Z3 and as far as I can see, it does not support VoLTE.

Re: VoLTE support for Z3

Chuck6068 — Fri, 12 Dec 2014 02:23:09 GMT

I am surprised that Xperia Support staff does not know the Z3 support VoLTE. You just need to correct firmware to turn the feature on. We are using it in Singapore since Z3 first launched.

Re: VoLTE support for Z3

Dark_Xperian — Fri, 12 Dec 2014 18:35:53 GMT

@agito,

When I received my Z3, I had issues with call quality, I would hear a lot of static noise, etc. The options for VoLTE was enabled and disabling it solved by problem.

Now, when I contacted tmo support about it, they said that VoLTE was newer and isn't all supported. Thus, it is available on tmo networks, but itsn't working as of yet. So, if you have the ootion under Settings > Call Settings > Enable VoLTE then your phone *should* support it. However you will need to get with your carrier to see if they do.

BTW, I have the D6616 model.

Re: VoLTE support for Z3

cqydxperia — Sun, 14 Dec 2014 06:00:30 GMT

Hi,

I was scratching my heads when i see a special LTE-related status icon on my xperia Z3.

After reading above thread it became apparent it can be disabled/enabled and is also requires carrier support. Mine is Singtel and it is marketed as "ClearVoice":

http://info.singtel.com/personal/4G/4Gclearvoice

I guess more importantly is though it does not charge customers for this service as of now, there is always a potential of charging this service depending on carrier and its policy.

VoLTE (Voice Over LTE) missing in Xperia Z3 after coming back from Service Centre

cqydxperia — Sat, 10 Jan 2015 02:22:53 GMT

Hi,

I recently sent my Xperia Z3 to Sony Service Centre @ 313 Somerset and when i got it back, i noticed the VoLTE feature missing. I guess this must a firmware/software issue. I was told to check with SIngtel and to my frustration (2 visits in total) Singtel said they are not responsible for updating firmware and asked me to check with Sony Service Centre again.

On returning back to Sony Service Centre @ 313 Somerset, I was told by another staff that they are aware of the issue and could only update the firmware when they received it (from where i do not know).

The funny thing is that if the fulfillment centre of the Xperia Z3 product for SIngtel can load the Xperia Z3 with the firmware that supports VoLTE, why hasn't Sony Service Centre in Singapore received that firmware at all?

And it was a pity that i forgot to note the firmware version when i just bought it from Singtel.

I wonder which firmware version that is (that supports VoLTE)?

Re: VoLTE (Voice Over LTE) missing in Xperia Z3 after coming back from Service Centre

1bit — Sat, 10 Jan 2015 08:47:00 GMT

Althou it is not relevenat to your question, what model of Z3 do you have? I was not aware that VoLTE is supported

Re: VoLTE (Voice Over LTE) missing in Xperia Z3 after coming back from Service Centre

Uliwooly — Sat, 10 Jan 2015 09:20:58 GMT

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: VoLTE support for Z3

sk7062 — Thu, 11 Feb 2016 15:59:01 GMT

Is there any application that enable VoLTE?

Re: VoLTE support for Z3

ajju7786 — Thu, 11 Aug 2016 06:57:33 GMT

Yes VOLTE is enable in india on Sony z3.

Re: VoLTE support for Z3

RohitM — Sat, 03 Sep 2016 19:47:15 GMT

I don't find any option to enable it, could you tell me how?

Re: VoLTE support for Z3

NVSJANA — Tue, 13 Sep 2016 12:30:03 GMT

I tried with JIO sim, VoLTE is not supporting.

Re: VoLTE support for Z3

Virat — Fri, 23 Sep 2016 22:22:54 GMT

How it is enabled? And which network your using? Plz let me know.

Re: VoLTE support for Z3

AlwyNjOshy — Sat, 03 Dec 2016 09:25:53 GMT

So mean all z3 c@n support volte by update

VoLTE support in Sony Xperia z3

Usersony1 — Wed, 02 Aug 2017 09:42:02 GMT

I am very much surprised that the phone has Android naugat developer version provided by Sony software for PC but the phone is not provided with any support for volte network such as Jio 4G in India so please provide volte update for Jio 4G for Sony Xperia z3.

Re: VoLTE support in Sony Xperia z3

Lord_viridis — Wed, 02 Aug 2017 09:52:46 GMT

Sir,

Have you spoken to your jio platinum network provider about their volte implementation,

Re: VoLTE support in Sony Xperia z3

Usersony1 — Wed, 02 Aug 2017 10:02:48 GMT

Yes, I have already spoken to them. They said that the network is provided with VOLTE service but your phone should be provided with Volte support update.

Re: VoLTE support in Sony Xperia z3

Lord_viridis — Wed, 02 Aug 2017 10:48:19 GMT

But, have they provided the volte support update?

It's something that either they provide as part of their direct sales firmwares, or they provide to Sony for regional firmwares.

As you can't get the service, it's fair to say that jio are hoping others will do their job for them.

Re: VoLTE support in Sony Xperia z3

Usersony1 — Thu, 03 Aug 2017 02:57:58 GMT

If they won't provide the Firmware updates then you won't be doing anything for the your customers. You mean to say that you have sold your devices and your responsibility is over now. Let the customer handle the situation that he will be facing like network problems and other. You are running a giant tech industry and you have the right to say to the network providers about providing firmware updates for your various models. Because we are just buyers and you are the who must look after their customers as is they are satisfied or not. And obviously I am not. I have already done my job by talking to the service provider if they are not doing something then we hope that you will be doing something for us.

Re: VoLTE support in Sony Xperia z3

Lord_viridis — Thu, 03 Aug 2017 10:48:56 GMT

I'll write it again and hope that you understand.

Sony don't control volte, the networks do.

If the network hasn't provided a firm for the volte service, it won't show up.

Sony = manufacturer

Network = service provider.

Volte is a service just like lte or sms, if you had no data, who would you speak to?