topic Re: Xperia Z1 Camera black screen in Z Series

Xperia Z1 Camera black screen

mahdisolidsnake — Tue, 26 Aug 2014 17:11:04 GMT

Hi guys,
I accidently dropped my Xperia Z1 and the screen popped out a little but it's working and I checked everything on phone and all is good but I forgot to the check camera so after a few days I wanted to take some pics with the camera but it goes black screen, the camera buttons are showing and I can change modes but when I take a photo it lags and goes to home
the front camera is working and every function is good

So does anyone know the solution??

Thanks

Re: Xperia Z1 Camera black screen

_alexdon_ — Tue, 26 Aug 2014 17:12:48 GMT

Try settings-apps-all-camera,force stop and clear data.Restart.

Re: Xperia Z1 Camera black screen

mahdisolidsnake — Tue, 26 Aug 2014 17:18:53 GMT

sorry forget to mention that
I tried doing that a several times and I also did a Software repair in PC companion but it's still not working

Re: Xperia Z1 Camera black screen

Thommo — Tue, 26 Aug 2014 17:47:59 GMT

Either the camer is damaged or the connection inside has become dislodged

Re: Xperia Z1 Camera black screen

_alexdon_ — Tue, 26 Aug 2014 18:42:24 GMT

@Thommo wrote:

Either the camer is damaged or the connection inside has become dislodged

Case in which you need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z1 Camera black screen

miffi28 — Tue, 02 Sep 2014 14:07:25 GMT

Hi, i had this problem, although when i dropped my phone the screen broke so took it to be fixed at an independant repair agent as i needed it done quickly, got it back and when i went to use the camera, as you said, it was black, front camera was fine so took it back and they replaced the camera as they couldn't see what else the fault could be, everything was connected, got phone back again with camera working but now it can't focus properly so back to the store again! Spoke to them today and they have tried 3 different cameras and its still doing the same. Probably gonna need to speak to someone at Sony which i should just have done at the beginning! Hope you don't have as much trouble with yours!