topic Poor call quality in Z Series

Poor call quality

Peircy — Fri, 17 Oct 2014 19:36:38 GMT

Is anyone else getting poor call quality on the compact? Is there any settings to tweak that will improve it?

The sound seems to be mumbled and echos during calls.

Re: Poor call quality

_alexdon_ — Fri, 17 Oct 2014 19:38:20 GMT

Disable microphone noise suppression.

Re: Poor call quality

Peircy — Fri, 17 Oct 2014 21:03:04 GMT

Thanks for the quick reply. I will try this out and see how I get on.

Re: Poor call quality

_alexdon_ — Fri, 17 Oct 2014 21:09:55 GMT

Keep us updated.

Re: Poor call quality

winter21 — Mon, 20 Oct 2014 07:56:16 GMT

I have received my compact last week.

I have what can best be described as an echo when listening to calls and the call recipients comment that the voice is clear but sounds as thogh Iam someway from the phone. Ive disabled noise reduction and audio enhancement but its not good and I will return this item

Re: Poor call quality

19667 — Mon, 20 Oct 2014 08:42:05 GMT

enable noice canceling facility and try

Re: Poor call quality

fks65 — Thu, 04 Dec 2014 04:14:41 GMT

My daughter and I have both recently purchased Z3 compact and are experiencing poor call quality. we can be hear clearly but the calls fade in an out and are very scratchy. we are on the optus network and had no problems with our previous iphones on the network.

turning of background noise suppression has not worked.

Re: Poor call quality

JG619 — Sun, 21 Dec 2014 21:30:41 GMT

Just got z3 a couple days ago and love it. However the call quality is bad. I can hear them and they can hear me but I also hear this cracking sound. The volume isn't all the way up so I don't know what could be causing it. Any help?

Re: Poor call quality

Burleyg — Wed, 11 Feb 2015 18:21:40 GMT

I also have a Xperiea Z3 Compact which I am experiencing similar call quality issues

The recipients state that the call appears to drop / mute or gets very scratchy

I have tried with Michrophone noise suppression on and off and it makes no difference

Model is D5803

Android version 4.4.4

I have already sent one handset back to Vodafone UK under warranty for the same problem

Re: Poor call quality

Kerry54321 — Wed, 06 Jan 2016 02:48:26 GMT

Exactly same issue as Burleyg, same model and Android version.

Anyone have a fix yet?

Re: Poor call quality

weldmetal — Fri, 14 Apr 2017 17:08:18 GMT

Apparently, it still isn't fixed on the Sony Xperia Z3 compact. Just bought a new one (April 2017) and the sound is garbled on the other end. Sounds like someone with a mouth full of marbles in a fish tank. Tried all of the fixes software update, factory reset (twice), and different sim. I like the phone because it is small and the battery life is the best. However, I'll probably get an old I-phone or a Samsung 5 mini. I'm returning this one, but I don't dare get another Sony. This seems to be an ongoing issue with their Phones, based on my internet inquiries.