topic Re: SmartWatch 2: Updates not working in Z Series

SmartWatch 2: Updates not working

Hakan_Bjorck — Wed, 27 Aug 2014 11:15:07 GMT

I tried to update my Smart Watch 2 today with PC Companion. Something got wrong and I got an error message that it couldn't download the software. Now is the watch stone dead! I try to connect again and it says that I have the latest software. I get the message that if I want to re-install the software, just press "next". When I do that do I get the same message that it can't download latest software and "please try later"

Is it someone more than me that faces the same problem?

Re: SmartWatch 2: Updates not working

Rickard — Wed, 27 Aug 2014 12:07:29 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear that you're having issues with your SW2.

SmartWatch 2 can not be updated using PC Companion and you should not be able to select it when you update an accessory in PC Companion. Did you perhaps select the SmartWatch 1 (MN2)?
Try holding the on/off button for 10 seconds and also try charging the watch and see if it works. If not i recommend that you contact a service location or your local support team for assistance.

Re: SmartWatch 2: Updates not working

Hakan_Bjorck — Thu, 04 Sep 2014 04:11:45 GMT

I had to leave it for service. They are waiting for spare parts. I will get it back within 8-14 working days!
It must be a very exclusive watch 🙂