topic Re: Xperia Z3 Speaker issue in Z Series

Xperia Z3 Speaker issue

Kti — Wed, 22 Oct 2014 11:11:23 GMT

Does anyone have any issue with the top speaker on a Sony xperia z3 phone? Mine looks like there is boubble on the left corner of the speaker! And I also think I have a little flapping noice when playing music through the phone speakers. Can anyone with one of those phone can confirm if you anything like that or not?

Should i take the phone to a local service center?

Thanks.

Re: Xperia Z3 Speaker issue

Hampus — Wed, 22 Oct 2014 14:16:27 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia Z3 Speaker issue

Moodyhn — Sat, 25 Oct 2014 13:08:55 GMT

I got the same problem as yours, my speaker also got flapping noise with the top speaker. I went to Sony and changed a new one and still got the problem, so i think this is hardware problem to all Z3 phones. You can check this issue by playing Piano music/song, i think the broken sound come from some frequency

Re: Xperia Z3 Speaker issue

Moodyhn — Sat, 25 Oct 2014 13:14:02 GMT

Update: the phone that i check at other store for showing only, also got flapping noise when playing song with speaker, it also happen only to top speaker when at 70% volume and up.

So dissapointed for a flagship phone which i have to wait for months.

Re: Xperia Z3 Speaker issue

Krism88 — Sat, 25 Oct 2014 16:32:23 GMT

Think i got the same. Does this flapping noise sounds like there is something moving inside the top speaker? I can only hear this noise when I do calls. Its not a big issue but its annoying.

I was about to call Xperia Care but after your comments i am not sure if its worth to try.

Re: Xperia Z3 Speaker issue

Kti — Tue, 28 Oct 2014 23:42:02 GMT

@Hampus

Thanks for the direction. I have sent my phone to Fonebiz as instructed by the Sony CS team.

As it happened that was my Very First Sony manufactured mobile phone for me. I thought I have chosen the best of all in the market! But only be able to use that phone just about a week and left over without a phone now, due to which I think is a manufacturing defect! Surely this a pure bad luck for me. Nevertheless I still liked that phone in so many ways.

I guess, now I wait and see how it turns out when I get that phone back in two weeks time.

Re: Xperia Z3 Speaker issue

Kti — Tue, 28 Oct 2014 23:44:45 GMT

@Moodyhn

Agreed!

Sony is known for perfection!

At least both of us thought that way.

Re: Xperia Z3 Speaker issue

jamieb81 — Wed, 29 Oct 2014 00:21:57 GMT

yeah well first Sony purchase and I'm real dissapointed.. moving back to HTC as soon as they get the m9 out

got the same problem as everyone in the post below with the notification sounds, check it out you will see how many complain about this and no one from Sony came by saying something.

just ridiculous for a 600€ phone..

Re: Xperia Z3 Speaker issue

Kti — Wed, 29 Oct 2014 00:31:36 GMT

Hi All,

I think I pressed "solved" without understanding what it will do.

Now it showing the issue is solved!

To make it clear to someone who is looking for the fix of the actual speaker issue.

Unfortunately, I don't know that issue is fixable or not! I am yet to find out once I get my phone back from the Sony CS.

Until I hear anything from them I think it will be inappropriate to say the issue is solved. Neither should I comment more about the phone itself. After all it is their flagship model.

Re: Xperia Z3 Speaker issue

R_P — Mon, 03 Nov 2014 23:05:57 GMT

Took a wrong decision in buying Sony Z3.

Was very excited before buying it but at the same time feels bad for making a wrong decision.

Firstly the back panel heats up like **bleep** if you play a game or keep it for charging.

The major issue is that there is a static noise which comes when you are on call. whenever you out the caller on speaker there is static noise which comes.

I am going to send over the piece for check whats the issue. Sony should seriuosly look into this as we all pay a heafty sum to buy a product like this and are disappointed at the end result. Sony needs to wake up and check their phones before launching them in the market. If the issue doesnt gets fixed I am going to put a ban on using any Sony products and will also suggest others not to buy it.

WAKE UP SONY.

Regards,

Frustated Sony Z3 user.

Re: Xperia Z3 Speaker issue

Kti — Sat, 08 Nov 2014 00:49:43 GMT

Brought a Sony flagship phone. (10-10-14)

Only managed to use that for two week.

Found an issue... (24-10-14)

send that to.. Some! service center in AU ...(28-10-14)

With out a phone...till today (08-11-2014)

never received a proper respond of any kind from Sony!

Great post sale service... Sony!

And this was the my first time with Sony smartphone experiance!

It will get ugly!

Keep you posted, Folks. ( if anyone is looking)

Re: Xperia Z3 Speaker issue

Moodyhn — Mon, 10 Nov 2014 14:00:14 GMT

Sorry to hear that bro, i dont know why they keep your phone so long? in my country they only check for hour and reply to me that was hardware problem. So they sign to the paper and ask me to take it to the shop and tell them to give me new phone.

But problem still have at my new phone, so i decided to take back the money and now i have a note 4

Hope you have a fresh new phone without issues bro

Re: Xperia Z3 Speaker issue

ivaylorb — Fri, 14 Nov 2014 20:56:59 GMT

Hi guys!

I would like to share with you that I am experiencing the same issue with the top speaker of my Xperia Z3. This crackling sound you can hear when you select some of the ringtones. I also hear it when I am making an outbound call. By the outbounding calls very often I even hear a low-frequency sound which sometimes is so strong and annoying so that it makes me taking away the phone from my ear. I already informed Sony about this issue. I've event teste a few other Z3 phone in the store where I've purchased mine - they all have the same issue. It turns out that this is a widespread issue and impacts all Z3 and Z3 Compact phones, but so far there is no official statement from Sony. I have returned my phone to the merchant and I've also written a letter of complaint and now I am waiting for a official statement from Sony and the local merchant how we will proceed - whether they will give me a new phone whithout any issues or I demand the merchant to give me back my money. SONY, come on come up with a official statement, don't be silent!!

Re: Xperia Z3 Speaker issue

amir-mohamed — Sun, 16 Nov 2014 18:04:40 GMT

Oh my God, I am so disappointed with Sony

I have purchased, Sony Vivaz, Xperia Arc S, Xperia T, Xperia Z1 all my phones are Sony but now with their best (that I thought) flagship I am having the same issue with the Z3 top speaker, I am waiting till tomorrow and contact them directly this is really baaaaad and so annoying, I just have my phone for a week literally 1 week.

I had my Z1 rooted and with the Z2 speaker mod, which made the top earphone to a loud speaker and I didn't have this issue that I have now with the Z3.

This is really disappointing and so annoying, Sony was always my selection but this is the last phone I will ever get from Sony even if they come up with Z100

Re: Xperia Z3 Speaker issue

Moodyhn — Sun, 16 Nov 2014 19:13:40 GMT

It just like Sony now too busy at many works, they seem like dont care about their products anymore, not only happened to my Z3, but also to my PS VITA, they dont give us new games and all come to indie trash games which i easily can play on my phone. And the most terrible thing that they said that they dont really want to support PS VITA anymore, just let them going to abadoned... To Sony: all your products like Z4 Z5 Z6... PS5 PS6 PS7, Ps vita2, Bravia... i WONT BUY ANYMORE

Re: Xperia Z3 Speaker issue

miniart — Sat, 29 Nov 2014 15:15:30 GMT

I bought my experia z 3 from 4 days and the inner speaker isn't working since yesterday I can't hear anything if some one called me from the upper speaker I can only listen if I opened the speaker. What can I do hear and how this can happen only in 4 days!!!!

Re: Xperia Z3 Speaker issue

Kabs2585 — Mon, 26 Jan 2015 10:38:15 GMT

I have the same issue. The top speaker on the Z3 is low and making crackling noises. My wife purchased a Z3 compact and the sound is so much better. Also the quality of my screen is bad compared to the Z3 compact, and mine is meant to be 'Full HD!'

I've had it for about 3 months. It's been exposed to water once when I had to clean it. All flaps were closed properly, so I don't think its water damage that has caused the speaker issue. It just sounds like the rubbish speaker that Sony put in it has blown.

I thought I'd give Sony a try with the Z3, thinking that it was a great handset, but how wrong was I. Very dissapointed. Will never use a Sony phone ever again. Things just aren't going well for Sony right now. Get with it! You've lost one more customer.

Also, I have made communication with Xperia Care and they have told me that I will have to send back the device to them for up to ten days, which I can't because I rely on a mobile phone on a daily basis and on top of that I have to pay postage charges there and back even though its 'under warranty.'

Its all a bit of a joke and p*ss take from Sony. Cant wait to get rid of the pile of junk.

And also, you cant use the device for more than ten minutes. Your hand will start to burn when it overheats. You'd think after so many iterations of th Z series they could have sorted this.

Hope this helps in anyones decision to buy a Sony phone.

Re: Xperia Z3 Speaker issue

NoviSad — Mon, 26 Jan 2015 14:12:07 GMT

I also have speaker issues. I think that speaker is loose inside my phone. When I shake the phone it makes a rattling sound, and when make a call, sound is distorted. I never ever dropped the phone.

Re: Xperia Z3 Speaker issue

Vilza — Wed, 11 Feb 2015 23:40:23 GMT

Hi everyone im having the same issue with my experia z3 dual , the topspeaker is making this crackling noise and its very annoying , it happens every time the volume is 80% and more.Hope its a software issue and they fix it with a uppdate
Otherwise the phone is great !!

Re: Xperia Z3 Speaker issue

Adripred — Thu, 12 Feb 2015 13:56:21 GMT

Hi,

This is my current equalizer settings. With this configuration the crackling of the top speaker disappeared. Also deactivated other effect options (ClearAudio+ and Surround).

Regards