topic Z Ultra in Z Series

Z Ultra

techsupport — Tue, 05 Aug 2014 21:05:12 GMT

Guys need you help on this please.. I notice that after the update to kitkat...i can't do any other stuff like texting..surfing..etc etc when i'm in call..Thanks.

Re: Z Ultra

Sam — Wed, 06 Aug 2014 01:47:33 GMT

Can you please elaborate on what happens when you try?

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Re: Z Ultra - Freeze/Lock when in a call

techsupport — Wed, 06 Aug 2014 13:01:43 GMT

Hi, Sam.

Good Day.

Thank you so much for your message.

Again I noticed that after the update to kitkat

it wont allow me to do multitasking like having a call

while playing or texting, or surfing the internet.

But this only happens when I'm in a call. Other than

that its perfect. It seems like all applications are freeze/lock

when i'm in call.

By the way I also noticed that most of the time

my phone randomly flickered a bunch and

then it went dark when i'm turning it on. I've tried some suggestions

I read like holding the power button and the up volume at the same time

but no changes at all.

Thank you so much for your help!

Re: Z Ultra - Freeze/Lock when in a call

Sam — Thu, 07 Aug 2014 03:57:29 GMT

This is odd, please try running the phone in safe mode to see if you get the same problem: http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

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Re: Z Ultra - Freeze/Lock when in a call

techsupport — Thu, 07 Aug 2014 13:18:49 GMT

Perfect! It's because of a third party application.Thank you so much! The "safe mode" made my day!

Any suggestions in downloading an application especially some of these are harmfull and can read personal/private informations. I noticed that they can turn on my mobile data, wifi, sync data, camera, sound etc..

Also, what about that randomly flickered and then it went dark when i'm turning my phone on?

Thanks!

Re: Z Ultra - Freeze/Lock when in a call

Sam — Fri, 08 Aug 2014 00:51:34 GMT

When it comes to downloading third party applications just take notice of the permissions the application is requesting and see if they seem relevant to what the application is supposed to do, for example a live wallpaper is unlikely to need access to your phonebook etc.

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