topic Re: AR Effect does not work on surfaces in Z Series

AR Effect does not work on surfaces

WWLK — Thu, 14 Aug 2014 17:32:58 GMT

Hi,

I received my Xperia Z1 yesterday and I have updated it to the latest OS and updated all the apps. When I try to use the AR effect, it adds effects onto faces but it doesn't add effects onto surfaces. I have tried on multiple flat surfaces and I have also cleared the data on the AR effect app, does anyone know why this is happening?

Thanks.

Re: AR Effect does not work on surfaces

_alexdon_ — Thu, 14 Aug 2014 18:29:26 GMT

Did you stand still for a couple of seconds?

Re: AR Effect does not work on surfaces

WWLK — Thu, 14 Aug 2014 18:41:01 GMT

Yes, I have held it for around 10 seconds, I've tried on my desk, my floor and a sofa, lighting is good too.

Re: AR Effect does not work on surfaces

_alexdon_ — Thu, 14 Aug 2014 19:11:06 GMT

Strange,it works fine on my Z1,even on distanced surfaces.

Re: AR Effect does not work on surfaces

_alexdon_ — Thu, 14 Aug 2014 19:11:33 GMT

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: AR Effect does not work on surfaces

WWLK — Thu, 14 Aug 2014 19:32:10 GMT

Thanks for your reply. I booted into safe mode as you suggsted, then I suddenly got several "Unfortunately, *Some app* has stopped working" (or similar message), and this happened for system UI, setup wizard, home app. And then the phone randomly rebooted by itself back into normal mode, it then installed AR Effect, Xperia Keyboard, Vine, News by Sony, Socialife News and Smart Connect. And I tried the camera and now AR is working. Weird!

But it somehow made it work so thank you.

Re: AR Effect does not work on surfaces

_alexdon_ — Thu, 14 Aug 2014 19:34:47 GMT

I guess some app interfered with it,now it is better.