topic Re: Lollipop charging bug ??? in Z Series

Lollipop charging bug ???

m3lm — Thu, 09 Apr 2015 10:45:36 GMT

After lolipop update I can't charge the phone to full, i already made a clean setup via pc companion after i resetted the phone.
My phone goes to 84% and starts blinking charging/notcharging, so finally after 10 h of charging it has only 85% of accu. Anyone had the same?

I recorded this video to show u my problem

https://m.youtube.com/?#/watch?v=SQ6iQrqPKT4

P.S i can charge my mobile while its turned of ..
Also im sure there are no apps is consuming the battery while im charging it .

Please fix this with an update or just tell is what to do..

Re: Lollipop charging bug ???

Thommo — Thu, 09 Apr 2015 10:47:48 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Lollipop charging bug ???

Rickard — Thu, 09 Apr 2015 10:50:53 GMT

Sorry to hear that you have issues with charging.

I recommend that you first try turning the phone off and then hold the red button next to the SIM card for a few seconds. Then start the phone and try charging.

If that doesn't help, what happens if you try this in safe mode?

Re: Lollipop charging bug ???

m3lm — Thu, 09 Apr 2015 10:53:50 GMT

Already did that ..
Also i resetted the phone to the factory default .

i saw someone here having this issue
His username is @hedrox87
Also a friend told me with this issue

Re: Lollipop charging bug ???

Thommo — Thu, 09 Apr 2015 10:58:00 GMT

Did you perform a system repair of factory reset as they are not the same thing

Re: Lollipop charging bug ???

hedrox87 — Thu, 09 Apr 2015 10:58:52 GMT

Oh... mine is the same, posted in other topics as seen in forum...
Yesterday the update show up, and I just did the update with no touching my private settings, I played a while trying new android, plug it and went to sleep...
After 10 hours morning I saw it was only 85% and blinking like a broken cord... Tried that with the original sony charger from the box but with the cord from my older Z1... still the phone was blinking. So I made a clear system repair... whipped everything to stock sony... and the blinking persists. Isn't that something with android first day consumption that he sets up everything in the background? I had blinking before just after sony 4.4.4 power upgrade update, but only when I playied games during charge, now it bliks even in power OFF mode.

Oh, and I didn't restore system from smartphone menu, but as I found somewhere on forum with PC companion and pushing volume down?? I don't know exactly but companion downloaded the lolipop again and told to connect the device, so I'm guessing it was a clean setup cause all my data and accounts were gone.
I'll just watch it for few days and keep you updated.

Re: Lollipop charging bug ???

Rickard — Thu, 09 Apr 2015 10:59:21 GMT

Sorry to hear that.

You tried both mine and Thommos suggestion?

What if you let it drain the battery completely and then let it charge full without starting it?

It's not a general issue with the software, something must have happened with your phone.

Re: Lollipop charging bug ???

m3lm — Thu, 09 Apr 2015 10:59:51 GMT

I already did them both and no thing changed
First i did a factory reset
Then i did a system repair
Still having the same issue

Re: Lollipop charging bug ???

Rickard — Thu, 09 Apr 2015 11:02:22 GMT

And you also tried safe mode and holding the red button?

Re: Lollipop charging bug ???

m3lm — Thu, 09 Apr 2015 11:06:47 GMT

What is red button?
And how to try in safe mode ?

Re: Lollipop charging bug ???

hedrox87 — Thu, 09 Apr 2015 11:06:55 GMT

Nope, didn't do the red button stuff... I'll try it immediatly.
If the phone is broken someway, shouldn't it be broken all the time? Why having problems with new system if 4.4.4 worked fine? Sorry, don't see the relation for broken phone-new software, if something doesn't work it just doesn't work all the time.

Re: Lollipop charging bug ???

hedrox87 — Thu, 09 Apr 2015 11:07:50 GMT

the red button is where you put your SIM... like a small square under the flap next to USB

Re: Lollipop charging bug ???

Rickard — Thu, 09 Apr 2015 11:09:48 GMT

@m3lm

Please see my first reply in this thread.

@hedrox87

Please keep me updated if it helps or not. Also try draining the battery completely and then charge it full without starting the phone if it doesn't help.

It may be possible that something has gone wrong during the update and caused issues with your phone.

Re: Lollipop charging bug ???

hedrox87 — Thu, 09 Apr 2015 11:09:54 GMT

Press it till the phone vibrates 3 times and then release and start up the phone.

Re: Lollipop charging bug ???

hedrox87 — Thu, 09 Apr 2015 11:11:31 GMT

OK.. I'll try to drain it to death... It shouldn't be a problem 😉

Re: Lollipop charging bug ???

hedrox87 — Thu, 09 Apr 2015 11:13:36 GMT

yes.. the red button didn't help.
30 seconds of charging and then 10 blinks and another 30 seconds of charging. Strange I must say.

Re: Lollipop charging bug ???

m3lm — Thu, 09 Apr 2015 11:25:27 GMT

i pressed the red button untill it vibrated 3 times and turned off then i pressed the power button to start the phone
I didnt felt any change
Im holding it now charging ..but i feel its charging very slow so i think i still have the same problme ...

Re: Lollipop charging bug ???

m3lm — Thu, 09 Apr 2015 16:39:15 GMT

Hi i still having the same issue ...
What else i can do right now ?
my mobile charges in over 10 hours and stucks at 85% only ..
PLEASE HELP ME I STARTED TO REGRET ABOUT UPGRADING TO LOLLIPOP !

Re: Lollipop charging bug ???

hedrox87 — Fri, 10 Apr 2015 08:35:13 GMT

Some new facts bout battery lag.
- charged the phone completly OFF and from 5:30 to 9:00 it charged only from 77% to 82%
- waited till 100%, disconnected. Reseted with red button and launch. Stamina said that working time would be around 8 hours. (yesterday it was 3 days 15h).
- Playied "miniclip 8 pool" till 80%. Connected the phone to recharge, but 80% just jumped in a sec. to 100%, like nothing happened.
What is wrong with this lolipop?

Re: Lollipop charging bug ???

Rickard — Fri, 10 Apr 2015 09:02:31 GMT

Sorry to hear that the issue remains.

I will forward this internally but to me this doesn't sound like a software issue i'm afraid.

I'll update you as soon as i have more information.