topic Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error in Z Series

Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

bht7 — Wed, 10 Jul 2013 09:19:24 GMT

Updated to Build number 10.3.A.0.423 aka, Android v.4.2.2 last nite via OTA in Singapore.

1) When trying to add widgets in home screen, the error occurs and after displaying "unfortunately Xperia home has stopped", the shorcut(recently open apps) list is displayed. This is happening even after restarting Xperia Z. I am unable to add Widgets in this case

2) Exchange mail account is not connecting to Corporate server "Security error. Could not connect to server..."

Hope a fix comes up soon...

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

Alexander1 — Mon, 15 Jul 2013 07:34:15 GMT

I suggest that you clear data for Xperia Home. Go to settings > apps > the tab all > Xperia home > Clear data. Restart the phone and try again.

Try to remove the Exchange account from your phone and add it again.

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

pckoo — Mon, 15 Jul 2013 09:21:47 GMT

Similar problem on my phone regarding exchange mail account is not connecting to corporate server.

This occurs only after upgrading to 4.2.2

The "system administrator" setting that should occur after mail account setup, to ensure proper security setting on phone simply does not happen. Therefore no access to emails.

Removing the exchange account from phone and add it again does not help.

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

Christoffer — Mon, 15 Jul 2013 11:52:23 GMT

There are a few more topics on the Exchange problem on this forum, I have a called the Xperia support so there is at least on open support ticket! but it was about 4 weeks ago and still no response ... Bad attitude against us business customers who purchase these premium handsets

http://talk.sonymobile.com/thread/142298?start=0&tstart=0

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

bht7 — Tue, 16 Jul 2013 10:17:42 GMT

Hi Alexander,

I did as suggest on clearing the Xperia Home cache which didn't help.

What i did to resolve the widget issue :

1) backup all setting and files using the Xperia Backup and Restore.

2) Reset phone to factory default, in this case the new upgraded 4.2.2 ROM image

3) From a cleanly reset phone, the widget adding function works fine. Restoring all apps and data causes it to re-surface. By trial and error, I found one of my installed apps (Brightness Widget- Backlight) is the culprit for this error. Uninstalling this apps solved it.

The Exchange issue remains a problem as most user reported in this forum. Removing the exchange account and re-creating it didnt help.

One thing i just notice is the, Settings -> Developer options is missing after the upgrade.

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

Christoffer — Tue, 16 Jul 2013 11:14:25 GMT

One thing i just notice is the, Settings -> Developer options is missing after the upgrade.

By tapping 7 times on the "version" in "about phone" you will get the dev. options.

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

bht7 — Wed, 17 Jul 2013 06:22:42 GMT

Oh thanks for the tip.

tapping a few times on About Phone -> Android version gives me a Red bean smiley

tapping 7 times on About Phone -> Building number opens the dev options

Whoever is reading this, try it for fun

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

Prasad — Wed, 17 Jul 2013 06:29:32 GMT

Alex, Your suggestion on the Exchange a/c error doens't help. I keep getting 'Sync in progress' message on re-adding the Exchange account, but the Sync never completes. Are you releasing any patch/fix to resolve this issue urgently? This is a major issue now, as we can't acess our corporate emails. Hope this gets fixed on a priority basis.

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

Prasad — Wed, 17 Jul 2013 08:16:44 GMT

How do I roll back to previous Android version?

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

mumbojumbo — Sat, 02 Nov 2013 05:39:32 GMT

Same here. same problem syncing doe. Not stop and battery drains out

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

Xperia_enthusia — Wed, 30 Apr 2014 06:28:35 GMT

This set of steps should help the ones who are not able to configure microsoft exhange server in their Sony Xperia handsets:

Go to settings > apps > the tab all > Xperia home > Clear data

Re: Xperia Z 4.2.2 issues - adding Widgets, Exchange account error

GavinTheGreat — Mon, 18 Aug 2014 08:51:39 GMT