https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410527#M66573 And i changed sim and insert data sim i face another problem,<BR />Phone doesn't turn off automatically but network signal disappears automatically for a while and back again without any action from me Wed, 04 Nov 2015 22:01:44 GMT felqalb 2015-11-04T22:01:44Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410522#M66568 My Xperia z c6602 automatically shutdown at some times when I make a call, And some times don't automatically shutdown.<BR />I make hard reset from the software, also I flash another roms but the problem is present at all of them.<BR /><BR />The problem occurred after one week from the sudden drop from my hand. Wed, 04 Nov 2015 16:35:55 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410522#M66568 felqalb 2015-11-04T16:35:55Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410523#M66569 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/657403">@felqalb</A></P> <P>There you go, that's most likely the cause of this, a hardware issue, contact your&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;to get it inspected.</P> <BLOCKQUOTE><HR /><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/657403">@felqalb</A> wrote:<BR /><BR /><BR />The problem occurred after one week from the sudden drop from my hand.<HR /></BLOCKQUOTE> Wed, 04 Nov 2015 18:20:55 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410523#M66569 Uliwooly 2015-11-04T18:20:55Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410524#M66570 Is the problem with antenna or with motherboard Wed, 04 Nov 2015 21:18:55 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410524#M66570 felqalb 2015-11-04T21:18:55Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410525#M66571 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/657403">@felqalb</A></P> <P>No one will be able to answer this question unless they inspect the phone, sorry.&nbsp;</P> Wed, 04 Nov 2015 21:20:45 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410525#M66571 Uliwooly 2015-11-04T21:20:45Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410526#M66572 But there are another problem,<BR />Battery drop suddenly after 60% after i turn on again it can drop to 15% or less Wed, 04 Nov 2015 21:58:58 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410526#M66572 felqalb 2015-11-04T21:58:58Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410527#M66573 And i changed sim and insert data sim i face another problem,<BR />Phone doesn't turn off automatically but network signal disappears automatically for a while and back again without any action from me Wed, 04 Nov 2015 22:01:44 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410527#M66573 felqalb 2015-11-04T22:01:44Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410528#M66574 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/657403">@felqalb</A></P> <P>That could be due to the drop&nbsp;as well, just get it inspected ASAP</P> Wed, 04 Nov 2015 22:01:45 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410528#M66574 Uliwooly 2015-11-04T22:01:45Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410529#M66575 Sorry to hear that,<BR />What you mean by "ASAP" Wed, 04 Nov 2015 22:27:48 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410529#M66575 felqalb 2015-11-04T22:27:48Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410530#M66576 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/657403">@felqalb</A></P> <P>ASAP = As soon as possible&nbsp;</P> Wed, 04 Nov 2015 22:28:49 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410530#M66576 Uliwooly 2015-11-04T22:28:49Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410531#M66577 <P>Hello,</P><P>my phone automatically shut down when I make a call,since it was in service for replacement headphones (5 times stopped).<BR />Since I bought the phone is the first time something like this happens.</P><P>I reinstalled the software, return to factory settings and nothing.</P> Fri, 06 Nov 2015 22:21:40 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410531#M66577 kryss782001 2015-11-06T22:21:40Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410532#M66578 Hi "kryss782001" i face the same problem, also my phone auto shutdown when I make a call<BR />I think the problem is battery, because I try to make a call while the phone is in charge the phone doesn't shutdown.<BR /><BR />Can experts tell us how to detect whether the problem is battery or network board circuit. Sun, 08 Nov 2015 18:47:54 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410532#M66578 felqalb 2015-11-08T18:47:54Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410533#M66579 <P><SPAN>phone is not always stop, for example, today stopped once.</SPAN></P> Mon, 09 Nov 2015 05:50:28 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410533#M66579 kryss782001 2015-11-09T05:50:28Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410534#M66580 <P><IMG src="https://community.sony.co.uk/legacyfs/online/27238iAE80CD22E517E04F/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="Screenshot_2015-11-09-21-34-48.png" title="Screenshot_2015-11-09-21-34-48.png" /></P> Mon, 09 Nov 2015 19:38:29 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410534#M66580 felqalb 2015-11-09T19:38:29Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410535#M66581 <P>In the previous post there is a chart <SPAN class="lia-unicode-emoji" title=":chart_increasing:"><span class="lia-unicode-emoji" title=":chart_increasing:">📈</span></SPAN> of my battery usage</P> Mon, 09 Nov 2015 19:40:21 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410535#M66581 felqalb 2015-11-09T19:40:21Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410536#M66582 <P><IMG src="https://community.sony.co.uk/legacyfs/online/27239iEB29CB34CBB531F5/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="Screenshot_2015-11-09-21-42-14.png" title="Screenshot_2015-11-09-21-42-14.png" /></P><P>Battery usage chart <SPAN class="lia-unicode-emoji" title=":chart_increasing:"><span class="lia-unicode-emoji" title=":chart_increasing:">📈</span></SPAN>&nbsp;</P><P>Can anyone tell me is this normal or abnormal&nbsp;</P> Mon, 09 Nov 2015 19:44:37 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410536#M66582 felqalb 2015-11-09T19:44:37Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410537#M66583 <P>Can any one tell me what is this gab in the chart</P><P><IMG src="https://community.sony.co.uk/legacyfs/online/27305i2C8A0573D80EC782/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="_20151111_220602.JPG" title="_20151111_220602.JPG" /></P> Wed, 11 Nov 2015 20:08:32 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410537#M66583 felqalb 2015-11-11T20:08:32Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410538#M66584 <P>No one else has problems like this?<BR />When I initiate a call or receive a call, the phone restarts.<BR />Not always does between 1-3 days restarts.<BR />I reinstalled the software, return to factory settings with stamina on and off, do the same.</P> Thu, 12 Nov 2015 15:37:36 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410538#M66584 kryss782001 2015-11-12T15:37:36Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410539#M66585 <P>no one encountered this kind of problem ???</P> Mon, 16 Nov 2015 14:47:49 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410539#M66585 kryss782001 2015-11-16T14:47:49Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410540#M66586 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/45752">@kryss782001</A></P> <P>Get a brand new SIM card and report back, make sure to get the correct size not a cut SIM card</P> Fri, 11 Dec 2015 03:02:32 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410540#M66586 Uliwooly 2015-12-11T03:02:32Z https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410541#M66587 Hello, it seems that the sim card was the problem. The phone was sold and the new sim card is ok.<BR /> Sun, 20 Dec 2015 14:18:04 GMT https://community.sony.rs/t5/z-series/my-phone-automatically-shut-down-when-i-make-a-call/m-p/3410541#M66587 kryss782001 2015-12-20T14:18:04Z