topic Re: Z5 Camera Update - Not Working in Z Series

Z5 Camera Update - Not Working

williamlindh — Mon, 16 Nov 2015 07:12:22 GMT

I've just updated the camera application on my Z5, and now the rear facing camera doesn't work. It doesn't work in the camera application itself, it doesn't work with snapchat, it doesn't work with Facebook, it doesn't work with anything. Although the front facing camera does still work.

When I open the camera application, or snapchat, it's just a pitch black screen. You can see the "heads up display" in the application but it doesn't show what it should see through the lens.

I don't know why it's like this, and I expect Sony to fix it quickly with a new update.

Re: Z5 Camera Update - Not Working

Phy — Mon, 16 Nov 2015 07:30:09 GMT

Try to clear the camera app data and uninstall and reinstall the apps and check if that works.

How to clear data on apps.

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Z5 Camera Update - Not Working

Christofer — Wed, 18 Nov 2015 12:07:24 GMT

Hi @williamlindh,

I'm sorry to hear that.

Try Phy's suggestion and clear data for the camera. You can also test the camera in Diagnostics, Settings > About phone > Diagnostics > Test.

Re: Z5 Camera Update - Not Working

tadisa — Sun, 27 Dec 2015 16:18:16 GMT

hey buddy, did you manage to fix it? I have the same problem. after the latest update my rear camera and flashlight stopped working.. please help someone. clearing cache doesnt help..factory setting either..

Re: Z5 Camera Update - Not Working

Christofer — Wed, 13 Jan 2016 16:27:32 GMT

@tadisa

You could also try a software repair using PC Companion with the help of a PC.

However, if that doesn't help either you should get in touch with your Local support team and get your phone examined at one of our authorised service centers.

Re: Z5 Camera Update - Not Working

astrabelli — Sun, 17 Jan 2016 13:01:29 GMT

I am also having the same problem.

I clear cache, disable camera app, removed updates and the problem was not fixed after restarting the phone.

Can someone confirm that the only way of getting the camera launch to work again is by doing a phone factory reset, is there another way or nobody really knows what the problem is and we are guessing possible fixes?

Thanks

Re: Z5 Camera Update - Not Working

Kp6066 — Fri, 05 Feb 2016 10:33:26 GMT

I have same problem and try each and every options but no progress. I don't know what to do.

Re: Z5 Camera Update - Not Working

Christofer — Fri, 05 Feb 2016 11:00:59 GMT

@Kp6066 If none of the previously mentioned suggestion fixed this I'm afraid you will have to send your device in for repair. Contact your Local support for information on how to proceed further from here.

Re: Z5 Camera Update - Not Working

Kp6066 — Fri, 05 Feb 2016 12:28:26 GMT

Ok thanks you

Re: Z5 Camera Update - Not Working

Marcy — Mon, 29 Feb 2016 20:40:17 GMT

I have exactly the same issue, and then at times it just starts working again. When its not working the clearing the data and restarting the phone doesnt help. Please help. Would not like to lose my high opinion of this phone.

Re: Z5 Camera Update - Not Working

Christofer — Tue, 01 Mar 2016 13:45:38 GMT

@Marcy I'm sorry to hear that.

Have you tried to perform a software repair using PC Companion as suggested earlier?

Re: Z5 Camera Update - Not Working

RandomRash — Mon, 07 Mar 2016 23:20:09 GMT

I purchased the phone end of january and now the front camera is not working, just over month brand new. I have tried a number of fixes I found online but none of them have resolved the issue. The front camera icon does not show, selecting AR mask or style portrait (which uses the front camera) returns an error message, camera not available or camera not available, flashlight or camera may be in use by another application. Close it and try again.

Fixes attempted;

Clearing camera cache
Powering on in safe mode
3rd party camera application (front camera icon does not show)
Factory reset

Re: Z5 Camera Update - Not Working

Christofer — Thu, 10 Mar 2016 15:28:26 GMT

@RandomRash I'm sorry to hear that.

I would suggest that you try to perform a software repair using PC Companion as well but if that doesn't help I'm afraid it sounds like your phone is in need of service. You can contact your Local support team for information on where you can find an authorised service center and how to proceed from here.

Re: Z5 Camera Update - Not Working

Adelahmed — Fri, 22 Apr 2016 00:03:21 GMT

Hi, I have the same issue. I tried all the above and issue atill exists, camera diagnostic gave me a messgae. Camera is not available. Any other ways to troubleshoot

Re: Z5 Camera Update - Not Working

Christofer — Fri, 22 Apr 2016 08:55:40 GMT

@Adelahmed If the previous suggestions in this topic didn't help then you need to get your phone examined at an authorised service center. Your Local support team can help you proceed with this.

Re: Z5 Camera Update - Not Working

J10ne — Sat, 30 Apr 2016 18:19:52 GMT

Guys,

My girlfriend has the same problem: Camera used by an other application...

I however don't have this problem. The only difference is she is allready using Android 6.0 and I'm still using 5.1.

I assume its the update to Android 6.0?

And yes, where are both using a Xperia z5 Compact.

Ps: My girlfriend just switched from an iPhone 5 to this a few days ago, not a good start :smileyd_oh:

Re: Z5 Camera Update - Not Working

Christofer — Mon, 02 May 2016 11:00:53 GMT

@J10ne Sorry to hear that.

If none of the previous suggestions in this topic helped you should contact your Local support team, or your retailer, about this.

Re: Z5 Camera Update - Not Working

FrankFrankFrank — Tue, 31 May 2016 15:39:18 GMT

I have the same problem as Randomrash, but the panorama function works. This confirm that its a software problem. Tried all fixes recommended above with no luck.

Re: Z5 Camera Update - Not Working

Christofer — Thu, 02 Jun 2016 07:58:29 GMT

Hi @FrankFrankFrank, sorry to hear that.

If a software repair using Xperia Companion didn't help I suggest that contact your Local support team for more information on how to proceed with this.

Re: Z5 Camera Update - Not Working

Kaseylouisev — Sat, 09 Jul 2016 10:27:49 GMT

Just had this issue.... Had my new z5 for 4 days... Tried all the fixes as mentioned and nothing worked, took it into the dealer I bought it from and they are replacing it