topic Re: Z5 Microphone Problem in Z Series

Z5 Microphone Problem

Djrick — Sun, 06 Dec 2015 22:01:50 GMT

Hey guys, I recently just purchased the Z5 on Black Friday and starting last night I've been experiencing a problem related to my microphone in that it isn't working. No one can hear me during calls or when you record videos.

I checked to see if there was microphone suppression settings but unfortunately there isn't any.

I want to see if I can fix it first before taking it in just because my old phone broke on Halloween and I went an entire month without a phone up until j got this one and so I'm trying to avoid letting it go.

Thanks in advance.

Re: Z5 Microphone Problem

Uliwooly — Sun, 06 Dec 2015 22:05:46 GMT

@Djrick

Settings > about phone > diagnostics > test the phone

Re: Z5 Microphone Problem

Jake-SonyXperia — Mon, 07 Dec 2015 02:07:11 GMT

Hi Djrick,

You could also boot to safemode to see if this is software related.

Safemode instructions

Re: Z5 Microphone Problem

Jayzz — Mon, 07 Dec 2015 13:58:39 GMT

I have the same problem. People can't hear me. Also the phone get heated where camera area is. EE is saying they will replace my phone for the 3rd time. I am thinking it is the Sony's problem.

I never had any problem when I was with HTC. I spoke to Sony today. they saying, I will have to send in for repair. what is the point of selling every phone faulty!!!!

Re: Z5 Microphone Problem

Pete68 — Thu, 18 Feb 2016 18:52:04 GMT

Just started to have issues with the microphone on phone calls. Have run the diagnostic system in the phone, the recording it made of me talking was fine!!
Rang my partners phone couldn't hear me then rang the home phone still couldn't hear me.
Owned a Z3 for two years no issue's.
Don't no what next to try!

Re: Z5 Microphone Problem

Dodopug — Fri, 19 Feb 2016 02:46:16 GMT

Im also experiencing the problem, sometimes the microphone is working and sometimes it is not. This also happen in apps with voice messaging. Usually it is (temporary) solved by restarting the phone. More insight on solving this would be great.

Re: Z5 Microphone Problem

Thissucks — Sat, 20 Feb 2016 01:30:47 GMT

I'm having the same problem. How come when I'm on a call and switch to speaker phone my mic works. Is there an independent mic when on speaker phone? I called SONY today and they told me to send in the phone and they'll have a look at it and send it back to me in 14 days...
Nonsense... I think I'll post this on Twitter/Facebook. Buyer beware...

Re: Z5 Microphone Problem

Jpdawgz — Fri, 04 Mar 2016 11:42:04 GMT

Had this problem but then I followed Jake's tip and booted to safemode, microphone is working fine

Re: Z5 Microphone Problem

Bandolero — Fri, 04 Mar 2016 11:55:20 GMT

@Jpdawgz wrote:
Had this problem but then I followed Jake's tip and booted to safemode, microphone is working fine

Hi, If that is fine in safe mode means something is wrong with the software unless you can identify if any app that cause this to happen so that you could uninstall it to resolve this or at times can also be some problem with the OS which you can do a factory data reset or perform a software repair with Xperia Companion.

Keep us update after you've done with any of the option.

Re: Z5 Microphone Problem

Jake-SonyXperia — Sun, 06 Mar 2016 23:30:12 GMT

I agree with @Bandolero

if it does work in Safemode then it is likely third party, have a look through any new apps since the issue started and try removing it.

Re: Z5 Microphone Problem

slamartist — Sun, 13 Mar 2016 22:28:01 GMT

just bring back the background noise option (on/off). i have the z5 premium dual. the noise cancellation is just too strong. i have to talk really loud or put it on speaker (then the nc is off). when i use my plantronics voyager legend then i have to shout to deactivate noise supression.

what is the reason to not have a mic gain adjustment....etc.?

we are not iphone user who cant handle more than 1 option....!

Re: Z5 Microphone Problem

RobertoDS — Mon, 14 Mar 2016 15:59:18 GMT

I agree with you

I'd like to have more option for Microphone calls !

But now more functions are being deleted and we don't know why

Xperia always more stock and less personalized

Re: Z5 Microphone Problem

OG1987 — Wed, 20 Apr 2016 22:02:18 GMT

I have this aswell, I think it might happen when you plug earphones in, then remove them, I think the phone thinks that a hands free is still attached so the mic is disabled... Have no idea how to fix it though... Any help Sony??

Re: Z5 Microphone Problem

Fiffo — Mon, 25 Apr 2016 07:08:17 GMT

Hello,

I have the Z5 Premium and I also started having this problem recently. I think it's a software issue and I started experiencing it when I upgraded to Android 6.0. I also own a Z1 and it has the same problem with the same Android. This problem is really annoying, Sony, when do you think you can fix it?

Re: Z5 Microphone Problem

PeteS74 — Tue, 17 May 2016 20:52:59 GMT

Sorry to hijack the post, not sure how this works. What do you do if it still doesn't work in safe mode??? I've recently had the screen replaced. It worked when I first got it back and the speaker has stopped working after I plugged in wired headphones. Tried companion repair, factory reset turning off google voice, standing on my head repeating "Sony I good" over and over and nothing works. Doesn't work in diagnostics either 😡 sort again

Re: Z5 Microphone Problem

Hoplger — Fri, 05 Aug 2016 12:35:25 GMT

I have the same issue already after factory reset, so it can not be a new installed app.
I tried the safemode and there it worked.

After restart to normal mode it does not work.

How can i find out, which of the sony preinstalled OS software or Apps is causing the microphone to deaktivate itself?

It must be a software part, which is inactive in safemode.

This happened after one year of usage.

My friend has the same phone and the same isue happened after one year of usage?

Re: Z5 Microphone Problem

KSF — Mon, 22 Aug 2016 16:33:43 GMT

I have the same issue, callers can hardly hear me on my Z5 Compact. Works fine on external speaker and bluetooth, but not when on normal microphone. Pretty much made my phone un-usable for taking or making calls now. Been a Sony user for a while, from Xperia S, Z1 and now Z5 Compact, this is the first one that has such a major issue. Disappointing that nothing has been done yet, anyone had any updates on this lately ?

Re: Z5 Microphone Problem

nathi — Tue, 23 Aug 2016 14:55:56 GMT

Same problem with my Z5 compact. People cannot hear me when I make a call. Diagnostics showed no issue. Problem is recent as when I bought the phone it worked fine. I haven't added any apps recently.

Can we expect any feedback from Sony?? What's the point of a phone if you can't make calls???

Re: Z5 Microphone Problem

nick_name — Thu, 01 Sep 2016 07:27:07 GMT

Suffering from the same problem: the voice is transmitted to calling side weak and subdued.

I noticed that the bad microphone performance is related to protective case.

When the case is removed the voice is heard clear and loud. Seems silicone protective case influences the mic.

Re: Z5 Microphone Problem

keithsmith — Fri, 09 Sep 2016 05:58:18 GMT

Hi,

I had this problem on a used phone I bought. I tried all sorts of things, as suggest on various forums, and in the end it turned out to be that the small microphone hole at the bottom of the phone had some debris in it. I cleaned it (very carefully) with a small pointed implement and blew in compreseed air. Volume levels came back to normal straight away.