topic Re: Z5 compact error occurred during tethering in Z Series

Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 07:14:21 GMT

Hi guys,

So i recently bought a z5 compact (unlocked) after i finally managed to destroy my z3 compact. My phone will not tether and it's driving me crazy. Every time i try, either the normal wifi hotspot, bluetooth or usb tethering, it says that everything's connected but then says "error occurred during tethering" and won't actually connect.

Troubleshooting:
I was using the same virgin mobile sim (post paid, used in the z3 compact and temporary Xperia SP with no issues), and i work at virgin mobile so i am absolutely sure my apn settings are correct and that the setting is on in my account.

I went to Telstra where i bought the phone and they replaced it under warranty - it still doesn't work.

Im currently visiting the us and I'm using a prepaid lyca mobile sim with 10gb including tethering.

I can only conclude its something to do with Android or the Sony software. If anyone can suggest a way to fix this id really appreciate it as i desperately need tethering while I'm in the US. Thank you!

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 09:49:54 GMT

@TheRafalable wrote:
Hi guys,

So i recently bought a z5 compact (unlocked) after i finally managed to destroy my z3 compact. My phone will not tether and it's driving me crazy. Every time i try, either the normal wifi hotspot, bluetooth or usb tethering, it says that everything's connected but then says "error occurred during tethering" and won't actually connect.

Troubleshooting:
I was using the same virgin mobile sim (post paid, used in the z3 compact and temporary Xperia SP with no issues), and i work at virgin mobile so i am absolutely sure my apn settings are correct and that the setting is on in my account.

I went to Telstra where i bought the phone and they replaced it under warranty - it still doesn't work.

Im currently visiting the us and I'm using a prepaid lyca mobile sim with 10gb including tethering.

I can only conclude its something to do with Android or the Sony software. If anyone can suggest a way to fix this id really appreciate it as i desperately need tethering while I'm in the US. Thank you!

What are the tether settings currently set to?

I got my phone from Telstra aswell and it tethered before and after I flashed the ROM, I briefly tested everything 5minutes into turning it on with Telstra's default stuff, and then I flashed it, then I put the Generic ROM on.

Make sure that the bluetooth and wifi tethering are not on at the same time, else you will get the error message.

Then just connect to one or the other.

If you use BT, don't enable WiFi hotspot, it will create it's own once you plug the USB cable in, and if you use the WiFi hotspot, don't worry about turning bluetooth on.

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 09:51:50 GMT

What do you mean specifically?

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 09:53:46 GMT

I just edited my main post, hangon, I'll take a screenie aswell... brb

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:02:06 GMT

http://i.imgur.com/YsbPe2R.png

http://i.imgur.com/kqPoiyh.png

http://i.imgur.com/osZkh6j.png

Go to Settings>More>Tethering & portable hotspot

What are those settings set to?

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 10:06:22 GMT

Tethering is on with a wpa2 psk security, discoverable, wps push button on and power save on. i have also tried with no security and it still doesn't work. What do you think?

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:10:25 GMT

Turn WiFi and Bluetooth off,

THen in the ther & portable hotspot menu,

goto 'Portable WiFi Hotspot settings'

Set up your own SSID and password, turn security on to WPA2PSK, make a password that's 8 or 13 characters long.

Turn WPS Push button off.

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:17:35 GMT

Grab the top of your screen, and slide down the menu so you get the quick settings, and edit the options you have available, i can't take screenshots of these. It's that menu you get when you swipe down from the top of your screen. It should show the carrier, date, time, battery and have a little pencil icon,

If you don't have 'Hotspot' as a shortcut, click on the pencil Icon... then scroll through the different shortcuts, until you find Hotspot.

Enable that for the quick settings tray.

Once you do that, go back to the portable hotspot menu.

and check to see if the Portable Wifi hotspot has been activated.

You should know automatically because your status bar at the top should turn blue, with a Wifi icon in a white square should pop up (my bar has been blue the whole time because i'm plugged in via usb to transfer the screenshots)

If your bar doesn't turn blue, the phone hasn't set up the SSID correctly. If it has turned blue, it's time we get on your laptop and search for it.

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 10:19:50 GMT

Yep that's been done several times, it just won't work. It keeps coming up with "Error occured during tethering". Crazy frustrating.

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 10:21:03 GMT

All done unfortunately turning it on is not the problem, the icon appears and everything is "working" except the actual internet

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:21:20 GMT

Ok, so Bluetooth is off?

I can show you the error messages when the laptop tries to connect via bluetooth tether and the display it shows when it's a pure WiFi tether.

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 10:22:57 GMT

Yep Bluetooth and Bluetooth tethering and USB tethering are all off, it just straight up won't work!

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:24:21 GMT

When you go search for the network on your laptop, what can you see?

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:27:24 GMT

http://i.imgur.com/v11jutU.png

The network on the left is a pure Wifi Tether, the network on the Right is a Bluetooth tether

NB-Z5C

If you see a similar SSID to the one on the right, then there's something wrong with the phone.

If you try to connect to the bluetooth network, without pairing the devices, you will get an error on connection.

The one to look for is the SSID on the left.

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 10:43:57 GMT

I don't think the SSID is the problem because 1. I've changed it a couple of times 2. the SSID worked totally fine with everything in my last couple of phones 3. it shows up as normal in the WiFi on my laptop (the name is "Warmspot" and it just shows up as normal). Basically everything looks exactly the same as normal tethering connection except the error message and the fact that it doesn't work.

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 10:44:40 GMT

~~I take it you're up and running now?~~

What OS is your laptop running?

EDIT:

Now we get to do some cool stuff...

Turn Bluetooth off, and just enable your wifi hotspot using the shortcut you made in the quicksettings.

Then go to

Settings>About Phone>Status

Get the IP Address here....
If there's no IP, then there's something wrong.... the next step is to manually hook your laptop up to that IP

Re: Z5 compact error occurred during tethering

NeoBeum — Sat, 12 Dec 2015 11:01:51 GMT

another option after is to USB tether

Re: Z5 compact error occurred during tethering

TheRafalable — Sat, 12 Dec 2015 21:11:56 GMT

Hey! Okay I have the IP address, how can I manually hook it up?

Re: Z5 compact error occurred during tethering

benno2005 — Tue, 22 Dec 2015 10:05:42 GMT

Same for me here.

Just bought a Xperia Z5 C

tried a couple of days later the tethering and the error with tethering came up, checked all settings (APN from my providr etc.)

I'm able to connect to my laptop but no internet access even sometimes it shows that internet access established.

But no website can be opened at all.

Sawped the sim card with the one from my wife (xperia Z1) and the same issue ,tried my sim at her phone all ok no isssue at all.

If i tether with bluetooth (my Sim card) on the Z5C then I'm able to connect to the internet and to the web !

done already a factory reset but still same issue .

I was actually a "Die Hard Nokia" fan and after my wife convinced me to get (due previouse phone size to big on other brands)

I decided to get the Z 5 C, which suites the size perfect for my use.

Hope this purchase wasn't a mistake, so I hope Sony or some one here in the Community can tell me how to fix this issue as i need the tethering for my work frequently.

thx

update :

today 24-12-15 got notification from Sony that a software update (v. 32.0.A.6.200) available.

done the update. STILL SAME ISSUE !!!

slowly get fedup with Sony and consider to sell my Sony Vio Pro too and both of the Xperia (Z1;Z5C)

Did Sony not care at all to fix this problem???

Xperia Z5 compact , error tethering, Sony please fix asap .

valla — Thu, 24 Dec 2015 06:30:06 GMT

Why provide a site for Sony , about Sony if you do not provide immidiate solutions?Although shows full connection , I have tried everything, I had a xperia z3 before never had that problem ,

i live in remote area with no landline and hotspot on Z5 is my only internet connection I have !!

what is going on Sony !!

I have seen many posts with no real solutions , i have tried everything that has been posted to try

I bought this phone outright , this is a sham Sony , provride your followers with a solution asap , I have contacted consumers protection

as you falsley claim several times in your advertisement that Z5 has a hotspot and several devices can connect , not true for many of us

please explain

Why provide a site for Sony , about Sony if you do not provide immediate solutions?