topic Re: Xperia Z5 Compact echo using handsfree in Z Series

Xperia Z5 Compact echo using handsfree

bickspickles — Tue, 15 Dec 2015 23:05:52 GMT

I just purchased a new Z5 Compact and have found that when making a call using the speaker phone / handsfree option the person on the other end of the call hears the echo of their speaking. Its like what is coming out of my speaker is being picked up by my microphone and sent back to the other party with a slight delay.

I have seen other posts in a similar vein.

Is anything known or being done about this problem.

I like to use the handsfree speakerphone option for calls a lot and this is a big problem for me.

thanks!

Re: Xperia Z5 Compact echo using handsfree

Uliwooly — Tue, 15 Dec 2015 23:13:34 GMT

@bickspickles

Could you boot on safe mode to check if you experience the same issue.

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Tue, 15 Dec 2015 23:32:56 GMT

Hello, thanks for the reply.

I restarted in safe mode and tried a call. Still getting the echo.

On my end (Xperia side) its not a problem - no echo. It is only the other party that hears it.

Like I said, it is as though the output from my Xperia is feeding into my Xperia microphone and sending what the person says back to them.

Re: Xperia Z5 Compact echo using handsfree

CameronT — Tue, 15 Dec 2015 23:56:56 GMT

Hi bickspickles,

Welcome to the community.

Do you have the in-call speaker volume turned up to high? Does the echo go away if you adjust it? And does this happen with every person you call?

Re: Xperia Z5 Compact echo using handsfree

Jake-SonyXperia — Tue, 15 Dec 2015 23:58:27 GMT

Hi bickspickles,

What type of headset are you using, is it one supplied with the device. Also does this happen outside of handsfree?

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Wed, 16 Dec 2015 00:02:50 GMT

I'll try adjusting the speaker volume. If I turn it down too low I wont hear the caller, but will give it a try.

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Wed, 16 Dec 2015 00:03:15 GMT

This does not happen with the headset -

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Wed, 16 Dec 2015 00:06:27 GMT

Adjusting speaker volume does not solve the problem. The person on the other end of the call can still hear the echo. I turned it down so low I could hardly hear the caller through my speaker.

Re: Xperia Z5 Compact echo using handsfree

Jake-SonyXperia — Wed, 16 Dec 2015 00:14:50 GMT

Sorry, I may have misunderstood, can you advise if you are using a cover on the device?

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Wed, 16 Dec 2015 00:21:57 GMT

No cover.

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Wed, 16 Dec 2015 00:24:41 GMT

I am sure I am oversimplifying this issue but it occurs to me that the speaker is simply too close to the microphone on the Xperia.

I am converting from an Iphone where I never had this issue. The iphone speaker is at the bottom of the phone aimed away from the microphone. Is this just a design flaw with the Xperia Z5?

Re: Xperia Z5 Compact echo using handsfree

CameronT — Wed, 16 Dec 2015 00:32:23 GMT

@bickspickles

Check out this post from Rickard. It seems like it may be related to this, but it's probably worth trying a software repair just in case.

Re: Xperia Z5 Compact echo using handsfree

bickspickles — Wed, 16 Dec 2015 01:10:13 GMT

Rickard seems to be promising a firmware update? Is that what you are referring to? I dont see a real solution from Rickard's post.

Re: Xperia Z5 Compact echo using handsfree

CameronT — Wed, 16 Dec 2015 01:54:35 GMT

Sort of, he's saying there is an issue related to some Z5 Compacts and echos on calls that has been identified, and is currently in the process of being fixed with a software update.

I don't know if this is exactly the issue that you are facing but hopefully the update will resolve these issues for you. In the meantime please do try the software repair.

Re: Xperia Z5 Compact echo using handsfree

shanekmcbryde — Tue, 19 Sep 2017 20:58:01 GMT

I've recently purchased an Xperia Z5 Compact and have experienced this same issue. While using speakerphone, the other person hears a loud echo of their own voice after a second or two.

The link you provided try for software repair returns a page that states: "Access Denied
You do not have sufficient privileges for this resource or its parent to perform this action."

My software is current with release: 32.3.A.2.33

My Android version: 7.0