topic Re: ring volume in Z Series

Xperia Z5 ring volume

Wellarby — Wed, 16 Dec 2015 21:37:18 GMT

Upgraded software to 5.1.1 and since then the ring volume turns itself fully down and won't let me adjust. All other volumes are working fine.

Will work for a little while after turning off and on again.

Any ideas?

ring volume

Uliwooly — Wed, 16 Dec 2015 21:39:12 GMT

@Wellarby

Which Xperia do you have?

Re: ring volume

Wellarby — Wed, 16 Dec 2015 21:40:00 GMT

The Z5

Re: ring volume

Uliwooly — Wed, 16 Dec 2015 21:41:17 GMT

@Wellarby

Ok, I've moved this to the correct subforum

Re: ring volume

Wellarby — Wed, 16 Dec 2015 21:42:15 GMT

Cheers! I've not used one of these before!

Re: Xperia Z5 ring volume

CameronT — Wed, 16 Dec 2015 22:18:02 GMT

Hi Wellarby,

Welcome to the community!

Do you have "Do not disturb" enabled?

To check this go to Settings > Sound & notification > Do not disturb.

You can also check this by tapping the volume key, and then the icon next to the volume slider. If it's a cross, DND is turned on. Make sure it's a bell icon.

Re: Xperia Z5 ring volume

Wellarby — Thu, 17 Dec 2015 19:53:30 GMT

Hi CameronT,

DND not on, the icon is a bell. If I use the volume button on the side nothing happens at all. If I try and manually slide it the blue line flashes up and straight back down again.

If I go through settings the media volume and alarm volume are both as normal but the ring volume is faded out and won't let me change it at all.

Thanks for having me!

Re: Xperia Z5 ring volume

CameronT — Thu, 17 Dec 2015 22:36:33 GMT

@Wellarby

Can you start your phone into safe mode and see if the same thing is happening?

Re: Xperia Z5 ring volume

Brencons — Sat, 19 Dec 2015 05:24:32 GMT

I'm having the same problem.dnd turns itself on every 8 hours.I have tired all the resets and nothing has worked.is it a software issue.will I have to reset phone back to factory settings?

Re: Xperia Z5 ring volume

CameronT — Sun, 20 Dec 2015 23:43:05 GMT

Welcome to the community @Brencons.

DND mode has an option to automatically enable at specific times and days. you can check this in Settings > Sound & notification > Do not disturb. Check that this is not enabled.

If it's not, have you tried the phone in safe mode too? If the issue is the same I recommend running a software repair. There's information on how to back up your phone here too.

Re: Xperia Z5 ring volume

Wellarby — Tue, 29 Dec 2015 10:24:00 GMT

@CameronT

All seems fine while in Safe mode,no problems at all!

Any ideas onmy next move?!

Sorry for the late reply - I managed to get out of the office for a good while over Xmas!

Re: Xperia Z5 ring volume

Xpector — Sat, 02 Jan 2016 16:59:43 GMT

I have the exact same problem too

Re: Xperia Z5 ring volume

Xpector — Sun, 03 Jan 2016 09:13:24 GMT

The icon for ring volume in settings is greyed out and can't be adjusted.

Re: Xperia Z5 ring volume

_alexdon_ — Sun, 03 Jan 2016 09:30:45 GMT

@Xpector Reset app preferences under settings-apps-all (tap on the 3 dots).

Re: Xperia Z5 ring volume

Wellarby — Mon, 04 Jan 2016 11:26:36 GMT

@alexdon

Thanks for the reply, have just tried your solution to no avail I'm afraid!

Re: Xperia Z5 ring volume

Wellarby — Mon, 04 Jan 2016 11:27:28 GMT

@Xpector

Any luck with yours? Mine still has the same issue.

Re: Xperia Z5 ring volume

Xpector — Mon, 04 Jan 2016 13:45:26 GMT

Hi,
I did a reset of all app preferences and I am good for now but it is too early to tell - it works for two days and they were not so busy because of the holidays. Real test is now, this week - my battery barely gets me through the day. Although I am curious what does this setting do besides the obvious (re enabling all disabled apps)..

Re: Xperia Z5 ring volume

_alexdon_ — Mon, 04 Jan 2016 13:48:12 GMT

@Xpector That's good news.

@Wellarby Strange, you have an app acting up, do you remember what you have installed lately?

Re: Xperia Z5 ring volume

Xpector — Mon, 04 Jan 2016 14:17:11 GMT

Yes it is good news but Sony still has a problem.

PS when is marshmallow update coming up?

Re: Xperia Z5 ring volume

Wellarby — Tue, 05 Jan 2016 08:07:34 GMT

@alexdon - nothing that I can think of at the time it started! I only noticed it after android updated but I guess we've ruled that out by popping it in safe mode!

Is it worth going through all the Apps and physically force stopping them?