topic Re: Horizontal lines on display, Z5 Premium in Z Series

Horizontal lines on display, Z5 Premium

Exterus — Thu, 07 Jul 2016 22:33:36 GMT

I bought my Z5 Premium about a week ago, and today when I unlocked it the screen began to show rows of black pixels horizontally across the entire portrait of the display.

Is this a manufacturer defect ?

Trying the software repair on the device software.

Ran diagnostics for the display and sensor, both passed.

I'm quite disappointed 😕

Re: Horizontal lines on display, Z5 Premium

Uliwooly — Thu, 07 Jul 2016 22:40:06 GMT

@Exterus

take a screenshot > trasnfer it to a computer or another phone > if you don't see the lines then it's mostly a hardware issue, you should contact your Local support

Re: Horizontal lines on display, Z5 Premium

Exterus — Thu, 07 Jul 2016 22:46:36 GMT

Does this happen often with the Z series?

I just upgraded from a Z2 and had it for 2 years without any problems.

Re: Horizontal lines on display, Z5 Premium

Uliwooly — Thu, 07 Jul 2016 22:56:10 GMT

@Exterus

I haven't seen it as a recurrent issue.

Re: Horizontal lines on display, Z5 Premium

Exterus — Thu, 07 Jul 2016 23:44:55 GMT

It seems to be a hardware issue, just tried texting and uploading an image, they both appear fine on other devices.

Quite disappointed with this, hopefully this doesn't happen often.

Re: Horizontal lines on display, Z5 Premium

Uliwooly — Fri, 08 Jul 2016 00:56:59 GMT

@Exterus

Contact the store or your Local support asap

Re: Horizontal lines on display, Z5 Premium

Exterus — Fri, 08 Jul 2016 01:52:45 GMT

Yeah, ive got to expedite to Sony for inspection. This just bothers me because aside from bringing it home its never been out of my house.

Thanks for the help though.

Re: Horizontal lines on display, Z5 Premium

Matt_Malpica — Fri, 26 May 2017 18:30:04 GMT

Did Sony solve anything for you? same thing happened to me, such expensive phones yet so fragile....